Field Service Engineer: POS & Payment Solutions (Spain)

Global Blue by Shift4

Madrid

On-site

EUR 38,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Training on products

Career development

Multicultural environment

Bonus plan

Employee benefits

Travel across Spain

Job summary

Global Blue by Shift4 is seeking a Field Service/Technical Support Engineer to provide onsite installation and frontline support for Shift4 and Global Blue solutions across Spain. You will support POS and payment products for F&B and Retail, build client relationships, and collaborate with regional and international teams across Europe, the USA, and APAC.

You will travel across Spain and occasionally Europe, performing deployments, training, and proactive maintenance to ensure seamless service

Qualifications

2 to 5 years in Field Service, Technical Support or Service Desk roles.
Strong knowledge of PC and laptop hardware, operating systems and POS technologies.
Experience with ticketing/issue-tracking systems and customer-facing support.
Fluent English, written and spoken; willingness to travel across Spain and Europe.

Responsibilities

Provide onsite installation, maintenance, deinstallation, and changes of Shift4 products in coordination with customers.
Act as first point of contact for local customers and log incidents per defined SLAs.
Diagnose and resolve technical issues related to POS, payments, and Global Blue solutions.
Deliver field service across Spain and occasionally Europe, including product installations.
Provide product training and after-sales support via onsite visits, Teams, phone and email.
Maintain local inventory records and contribute to inventory reporting.
Participate in project execution, office moves, and after-hours support when required.
Ensure operational costs stay aligned with budgets.