Field Service Engineer – POS & Payments (Spain)

930 ES11 Global Blue España S.A.; Madrid; Sur place; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Training on products

Career development

Bonus plan

Résumé du poste

Global Blue España S.A. in Spain is seeking a Field Service / Technical Support Engineer to install and support Shift4 and Global Blue solutions onsite.

You will work with POS and payment products for Food & Beverage and Retail sectors, delivering frontline customer support while building strong client relationships across Europe, the USA, and APAC. You will collaborate with regional and international teams, participate in product deployments, and provide training and after-sales support.

Qualifications

• IT or technology-related education.
• 2 to 5 years of experience in Field Service, Technical Support, or Service Desk.
• Strong knowledge of PC and laptop hardware, operating systems, POS technologies, and transactional systems.
• Understanding of networking and telecommunications technologies, including WAN, LAN, and VoIP.
• Experience with ticketing and issue tracking systems.
• Familiarity with POS and payment terminal systems; knowledge of Shift4 solutions is an advantage.
• Basic understanding of Azure and Intune is a plus.
• Understanding of payment processing environments and merchant support operations.
• Ability to install, maintain, troubleshoot, and support POS and payment solutions in customer environments.
• Availability to travel extensively across Spain and occasionally within Europe and internationally for installations, support, meetings, and training.

Responsabilités

• Support onsite installation, maintenance, deinstallation, and changes of Shift4 products, including Dine, One, Payments, and other solutions, coordinating with internal teams and customers.
• Act as the first point of contact for customers, providing local first-line technical support and ensuring incidents and requests are logged and managed.
• Diagnose, resolve, or escalate technical issues related to POS, payment, and Global Blue solutions with ticketing systems.
• Deliver field service activities across Spain and occasionally Europe, ensuring timely resolution and successful installations.
• Provide product training and after-sales support through onsite visits, Teams, phone, and email in collaboration with sales.
• Maintain accurate local inventory records and provide reporting to Merchant Solutions.
• Participate in project execution, office moves, maintenance activities, and on-call rotations.
• Ensure operational costs remain aligned with budgets.

Connaissances

Field service experience

Technical support

POS technologies

Networking basics

Ticketing systems

Travel willingness

Azure & Intune basics

Formation

IT or Technology-related education

Outils

Azure

Intune

Shift4/Global Blue POS knowledge

Description du poste

Global Blue España S.A. in Spain is seeking a Field Service / Technical Support Engineer to install and support Shift4 and Global Blue solutions onsite.

You will work with POS and payment products for Food & Beverage and Retail sectors, delivering frontline customer support while building strong client relationships across Europe, the USA, and APAC. You will collaborate with regional and international teams, participate in product deployments, and provide training and after-sales support.