Portuguese-Speaking Customer Support Agent

WW Talents; Valencia; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Relocation package

International working environment

Job summary

WW Talents invites a Portuguese-speaking Customer Support Agent to provide first-line B2B support for global brands. This remote role is based in Greece, with a €1,045.72 gross/month salary paid over 14 months, plus a performance bonus up to 10% and a relocation package.

You will handle printer troubleshooting, software inquiries, and order processing via phone and email, logging interactions in CRM systems and delivering professional, solution-oriented support to business customers.

Qualifications

• Native-level or C1 proficiency in Portuguese.
• B2 English proficiency for training and communication.
• Excellent written communication and interpersonal skills.
• Good computer literacy and confidence with digital tools.
• Strong customer service and problem-solving abilities.
• Ability to work independently in a remote environment.

Responsibilities

• Provide Portuguese-speaking B2B customer service and support via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders.
• Document customer interactions and issues using CRM and ticketing systems.
• Deliver professional, accurate, and solution-oriented support.

Skills

Portuguese (Native/C1)

English (B2)

Written communication

Independent work

Customer service

Problem solving

Interpersonal skills

Tools

CRM systems

Ticketing systems

Standard office tools

Job description

Work remotely from Greece while developing your career in customer support, and B2B customer experience.

Working Location: Greece – Remote. Working remotely from another country is not possible.
Work Model: Remote within Greece.Work anywhere in Greece.
Compensation: €1,045.72 gross/month (paid over 14-month)+ performance bonus upto 10% of the salary + relocation package
Working Schedule: Monday to Friday, with occasional weekend shifts androtating shifts - 5 days/week, 8 hours/day
Relocation Package: flight ticket+2 weeks hotel accommodation + airport pick up + real estate fee coverage

Your Role

As a Portuguese-Speaking Customer Support Agent, you will provide first-line B2B customer support for global leading brands.

You will assist business customers with printer troubleshooting, software-related inquiries, technical issues, and consumable orders through phone and email.

Your Responsibilities

• Provide Portuguese-speaking B2B customer service and support via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders
• Document customer interactions and technical issues using CRM and ticketing systems
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

What We Are Looking For

• Native-level or C1 proficiency in Portuguese.
• B2 English proficiency for training, internal communication, and knowledge base access.
• Excellent written communication and interpersonal skills.
• Good computer literacy and confidence using digital tools.
• Strong problem-solving, customer service, and business communication skills.
• Ability to work independently in a remote environment.
• Customer-focused, professional, and solution-oriented mindset.

What We Offer

• Structured onboarding, including a 2-week nesting period.
• Progressive training and development, with full independence expected within 6 months.
• International working environment and professional development opportunities.