Port Operations Agent | Cádiz at TUI Group

Tui Blue; Cádiz; Híbrido; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career progression opportunities

Descripción de la vacante

TUI Musement in Cadiz, Spain is seeking a Port Operations Agent to independently oversee agency vessel operations for port calls, coordinating pilots, line handlers, and stevedores. You will manage ship clearance with authorities and arrange crew transport and provisioning for the cruise ship.

Excellent written and spoken English and Spanish are required, along with a good academic background and a maritime interests. This hybrid, full-time role offers career progression within a global team.

Formación

• Excellent communication skills in English and Spanish, both written and oral.
• Good academic background; maritime studies are desirable.
• Preferred previous experience as a Port Agent.
• Problem solving and analytical skills.

Responsabilidades

• Oversee agency vessel operations for port calls and coordinate pilots, line handlers and stevedores.
• Coordinate ship clearance with government officials and port authorities.
• Arrange transportation for crew and provisioning for cruises.
• Attend conference calls with vessels and cruise lines as required.
• Manage vessel entry/clearance procedures and invoicing documentation.

Conocimientos

English proficiency

Spanish proficiency

Problem solving

Attention to detail

Customer service

Educación

Maritime studies (desirable)

Herramientas

Microsoft Office

Descripción del empleo

Cadiz, Spain Hybrid Permanent Full Time 39 140273

Port Operations Agent

Join our team as a Port Operations Agent where you are expected to independently oversee agency vessel operations for the port call. Attending to all the operations and administrative duties, including, but not limited to

• arranging pilots, line handlers and stevedores
• coordinating ship clearance with government officials
• making transportation arrangements for crew onboard
• and managing delivery of provisioning for the cruise ship

Actively participate in conference calls with vessels and/or cruise lines when needed.

Coordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers.

Attend, monitor and respond to email requests within a timely manner from various regional email accounts.

Facilitate vessel entry/clearance procedures, including customs, immigration, health formalities to ensure compliance with regulatory requirements. Utilize the different systems for all vessel entry/departure requirements.

Work in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service. Solve day-to-day issues and propose improvements to workflow to Manager, to enhance productivity and efficiency in port operations.

Monitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved.

Compile and submit appropriate updates throughout the day for vessel operator and Cruise Line’s corporate managers; complete appropriate sail reports as required by each line.

Complete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back up documentation has been in saved appropriately.

Forward any vessel/ship packages/mail, medical luggage or lost and found items/ mail as requested by line at the end of the day and notify relevant parties of tracking info and costs. Provide lost luggage assistance.

Coordinate/provide appropriate medical assistance and provide follow up/updates for any medical disembarked crew or guest to respective persons/departments for each cruise line.

About you

• Excellent communication skills in English and Spanish language, both written and oral.
• Good academic background.
• Maritime studies are desirable.
• Preferred previous experience as a Port Agent.
• Problem solving and analytical skills.
• Good office administration and organizational skills with a keen eye for attention to detail.
• Knowledge of Microsoft Office programs.
• Orientation to results and customer service; decisive problem solving.
• Business travel availability, if required by Manager.

About our offer

Competitive salary and benefits as standard.

Career progression opportunities in more than 50 countries worldwide.

Develop yourself as part of a friendly, richly diverse and virtual international team.

Exceptional approach to your learning - access to free learning platforms & language lessons.

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 'things to do' in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group. We love to see your uniqueness shine through and inspire the future of travel.