Port Delivery Agent

Tui Blue; Islas Canarias; Presencial; EUR 19.000 - 24.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Discounts & benefits

Private health insurance discount

Training days paid

Learning Hub access

WeCare wellbeing & charity

Descripción de la vacante

Intercruises Shoreside & Port Services, a TUI-owned specialist, is seeking a Port Delivery Agent in Tenerife. You will be the main contact for embarkation and debarkation operations, coordinating pier services and transportation logistics to ensure smooth turnaround days.

You will work with shipboard personnel and HR to recruit, train, and manage pier staff while producing post-operation reports. A locally authorized candidate with driving license is required.

Formación

• Strong planning and organization skills with technical savvy.
• High attention to detail and ability to multitask with priorities.
• Excellent soft skills: empathy, teamwork, communication, active listening.
• Fluent in English and Spanish; other languages beneficial.
• Driver’s license and own car required.

Responsabilidades

• Be main point of contact with cruise ships for pier operations.
• Coordinate bus transfers and transport logistics.
• Lead team leaders and staff during trainings and port operations.
• Work with shipboard personnel to manage embarkation and debarkation.
• Prepare operational documentation and assist ground operations.
• Collaborate with HR on recruiting and training pier staff.
• Complete and submit post-operation reports.

Conocimientos

Planning

Organization

Attention to detail

Empathy

Team building

Communication

Customer focus

Problem solving

English

Spanish

Descripción del empleo

Join our Operations & Delivery team as a Port Delivery Agent in Tenerife where you will be the main point of contact for the cruise line for embarkation and debarkation operations.

You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.

Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

A quick heads-up: This is a locally employed position, so you'll need the right to work in Spain and be based in or near Santa Cruz before applying.

The closing date for applications is the 2nd of Ocotber 2026.

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 21.400€ gross per year
• 40 working hours/week
• Discounts and multiple offers with TUI Club De Benefits.
• Option to obtain a discounted private health insurance.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a fijo discontinuo contract starting at teh beginning of September 2026, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise

ABOUT THE JOB

• You'll be the main point of contact with cruise ships to arrange, organize and prepare pier operations and services.
• You'll coordinate bus transfers, ensuring smooth transportation logistics.
• You'll lead and coordinate team leaders and regular staff during trainings and operations delivery at the port during turnaround operations.
• You'll work closely with shipboard personnel at the pier to manage embarkation and debarkation processes.
• You'll generate relevant operational documentation and assist with ground operations during unforeseen circumstances.
• You'll collaborate with HR on recruiting, hiring, and training pier staff to maintain service excellence.
• You'll be responsible to complete and submit post-operation reports based on internal company procedures.

ABOUT YOU

• You have good administration skills with strong planning and organization abilities, and you're technically savvy.
• You demonstrate high attention to detail with the ability to manage multiple tasks and conflicting priorities while planning ahead.
• You possess excellent soft skills including empathy, team building capabilities, communication skills, and is a good listener.
• You can develop and maintain excellent relationships with stakeholders and colleagues in a fast-paced environment.
• You're highly responsible, customer-oriented, and able to use critical thinking and problem-solving skills effectively.
• You're fully conversational in English and Spanish, with any additional languages like German, Dutch, French, or Polish being beneficial.
• Driver’s license & own car is mandatory.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.