Port Delivery Agent

TUI Cruises GmbH; Islas Canarias; Presencial; EUR 19.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts and benefits

Private health insurance discount

Training and learning access

Wellbeing and charity initiatives

Descripción de la vacante

Intercruises Shoreside & Port Services, part of the TUI family, seeks a Port Delivery Agent in Gran Canaria to serve as the main liaison for embarkation and debarkation operations. You will coordinate pier services, transport logistics and supervise staff to ensure high guest and client satisfaction.

You will work with shipboard personnel at the pier, prepare operational documentation and contribute to post-operation reporting.

Formación

• Strong administration, planning and organizing abilities.
• Excellent communication, empathy and team-building skills.
• Fluent in English and Spanish; additional languages a plus.

Responsabilidades

• Be the main contact with cruise ships to arrange pier operations and services.
• Coordinate transportation logistics, including bus transfers.
• Lead teams during trainings and port turnaround operations.
• Collaborate with shipboard personnel on embarkation/debarkation processes.
• Prepare operational documentation and post-operation reports.
• Support HR in recruiting and training pier staff.

Conocimientos

Port operations

Planning & organization

Stakeholder management

Multitasking

English & Spanish

Customer service

Descripción del empleo

Join our Operations & Delivery team as aPort Delivery Agentin Gran Canaria where you will be the main point of contact for the cruise line for embarkation and debarkation operations.

You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.

Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

A quick heads-up: This is a locally employed position, so you'll need the right to work in Spain and be based in or near Las Palmasbefore applying.

The closing date for applications is the 2nd of October 2026.

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 21.400€ gross per year
• 40 working hours/week
• Discounts and multiple offers with TUI Club De Benefits.
• Option to obtain a discounted private health insurance.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a fijo discontinuo contract starting at teh beginning of September 2026, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise

ABOUT THE JOB

• You’ll be the main point of contact with cruise ships to arrange, organize and prepare pier operations and services.
• You’ll coordinate bus transfers, ensuring smooth transportation logistics.
• You’ll lead and coordinate team leaders and regular staff during trainings and operations delivery at the port during turnaround operations.
• You’ll work closely with shipboard personnel at the pier to manage embarkation and debarkation processes.
• You’ll generate relevant operational documentation and assist with ground operations during unforeseen circumstances.
• You’ll collaborate with HR on recruiting, hiring, and training pier staff to maintain service excellence.
• You’ll be responsible to complete and submit post-operation reports based on internal company procedures.

ABOUT YOU

• You have good administration skills with strong planning and organization abilities, and you're technically savvy.
• You demonstrate high attention to detail with the ability to manage multiple tasks and conflicting priorities while planning ahead.
• You possess excellent soft skills including empathy, team building capabilities, communication skills, and are a good listener.
• You can develop and maintain excellent relationships with stakeholders and colleagues in a fast-paced environment.
• You're highly responsible, customer-oriented, and able to use critical thinking and problem-solving skills effectively.
• You're fully conversational in English and Spanish, with any additional languages like German, Dutch, French, or Polish being beneficial.
• Driver’s license & own car is desirable but not mandatory.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.