Cruise Port Operations Agent (Temporary) – Cádiz

TUI Cruises GmbH; Cádiz; Presencial; EUR 35.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Career progression in 50+ countries

Diverse, virtual international team

Free learning platforms & language lem

Descripción de la vacante

TUI Musement in Cádiz is seeking a Port Operations Agent to independently oversee agency vessel operations for port calls. You will handle operations and administrative duties, arrange pilots and line handlers, coordinate ship clearance with government officials, and make transport arrangements for crew and provisioning.

Based in Cádiz, this temporary maternity leave cover role offers exposure to international cruise operations.

Formación

• Excellent communication in English and Spanish, both written and oral.
• Maritime studies are desirable.
• Preferred previous experience as a Port Agent.
• Problem solving and analytical skills.
• Good office administration and organizational skills with attention to detail.
• Knowledge of Microsoft Office programs.
• Orientation to results and customer service; decisive problem solving.
• Business travel availability, if required by Manager

Responsabilidades

• Act as a primary liaison between Cruise Line, port authorities and other stakeholders to ensure smooth vessel operations.
• Coordinate vessel arrivals/departures and berthing with authorities, terminal operators, security, government entities and service providers.
• Attend, monitor and respond to email requests from regional accounts.
• Facilitate vessel entry/clearance procedures including customs, immigration, health formalities.
• Collaborate with suppliers to deliver safe, healthy, sustainable service.
• Resolve day-to-day issues and propose workflow improvements to the Manager.
• Monitor vessel movements, port and weather to anticipate disruptions and communicate with all parties.
• Prepare sail reports and invoicing/document backups as required.
• Coordinate medical disembarkation follow-ups and updates to respective teams.

Conocimientos

Communication EN/ES

Problem solving

Organizational skills

MS Office

Customer service

Travel availability

Educación

Maritime studies

Descripción del empleo

TUI Musement in Cádiz is seeking a Port Operations Agent to independently oversee agency vessel operations for port calls. You will handle operations and administrative duties, arrange pilots and line handlers, coordinate ship clearance with government officials, and make transport arrangements for crew and provisioning.

Based in Cádiz, this temporary maternity leave cover role offers exposure to international cruise operations.