Polish-Speaking Gaming Back-Office Support Specialist
Mercier Consultancy Group
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Ventajas ofrecidas por este puesto de trabajo
Descripción de la vacante
Mercier Consultancy Group is seeking a Polish Speaking Back Office Gaming Support Specialist based in Sofia, Bulgaria. You will provide high-quality support to Polish-speaking players, ensure account integrity, and assist with gaming platform inquiries while coordinating with internal teams.
The role offers a fully supported relocation package, competitive monthly salary, health insurance, and a signing bonus.
Formación
- Native or fluent Polish (spoken and written).
- Valid EU passport (mandatory).
- A genuine passion for the Gaming & Esports industry and digital entertainment platforms.
- Strong organizational skills with a keen eye for detail in a high-paced digital environment.
- Exceptional problem-solving abilities and a customer-centric mindset.
- Previous experience in back-office support or customer relations is advantageous in Bulgaria.
Responsabilidades
- Manage back-office administrative tasks for gaming accounts and platform security.
- Provide high-level support to Polish-speaking players for a premium esports experience.
- Monitor and analyze real-time gaming activity to identify irregularities.
- Coordinate with internal teams to resolve technical inquiries about platform functionality.
- Maintain detailed documentation and reporting to ensure compliance with gaming regulations.
- Contribute to development of internal support processes to enhance the user journey.
- Stay updated on Gaming & Esports market trends to assist diverse players.
Conocimientos
Descripción del empleo
Mercier Consultancy Group is seeking a Polish Speaking Back Office Gaming Support Specialist based in Sofia, Bulgaria. You will provide high-quality support to Polish-speaking players, ensure account integrity, and assist with gaming platform inquiries while coordinating with internal teams.
The role offers a fully supported relocation package, competitive monthly salary, health insurance, and a signing bonus.
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