Customer Service Host

Super Group (SGHC); Ceuta; Presencial; EUR 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life assurance

Income protection

Pension scheme

Descripción de la vacante

Super Group (SGHC) is seeking a Customer Service Host in Ceuta to deliver high‑quality service across live chat, calls and emails in Spanish and English. You will own customer queries, manage multi‑channel interactions, and assist with regional tasks using translation tools.

Strong communication and collaboration are essential, with a willingness to work 24/7 shifts. The role emphasizes relationship building, accuracy in data entry, and potential cross‑selling of products while contributing to a

Formación

• Clear, confident communication (written and verbal) with the ability to break down complex ideas.
• Collaborative mindset to work smoothly with cross‑functional teams.
• Strong organizational skills to manage multiple projects without dropping the ball.
• Exceptional attention to detail and commitment to high‑quality work.
• Available for 24/7 shift rotations, in Spanish and English where applicable.

Responsabilidades

• Provide world‑class customer service via telephone, email, and live chat in Spanish and English.
• Take full responsibility for customer queries and complaints.
• Assist on tasks across regions using translation tools.
• Process and resolve contacts in a multimedia environment.
• Enter pertinent information into databases and build customer relationships.
• Cross‑sell products and services and support team managers with additional tasks.

Conocimientos

Strong communication

Cross‑functional collaboration

Organizational skills

Attention to detail

Adaptability

Fluent English

Spanish as first language

24/7 shift availability

Educación

Degree or diploma

Descripción del empleo

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.

If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As our Customer Service Host, you’ll be supporting the delivery of high‑quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints.Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

• Providing world‑class customer service by responding to customer queries by telephone, email, and online chats in Spanish and/or English, where applicable
• Taking full responsibility for customer related queries
• Assist on tasks within other regions by using company translation tools provided
• Processing and resolving of incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building and management, as well as cross selling of products and services
• Performing extra tasks given by team managers as required.

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring

You’re someone who brings:

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability – you stay sharp, productive and positive in fast‑moving environments
• Spanish as a first language
• Fluency in English
• Availability to work on 24/7 shift rotations
• Ability to handle complex interactions clearly and effectively.

Desirable skills you’ve got up your sleeve

It would be great if you also have some the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Expertise in managing multiple customer contacts simultaneously
• Proven work experience in the relevant field
• Being in a possession of a degree or a diploma.

Our values are non‑negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We invest in your growth and wellbeing, so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Health insurance
• Life assurance
• Income protection
• Pension scheme

Ready to feel superclass?

At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.

Game on!