Patient Care Manager – Full-Time

mySkin; Palma; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

mySkin in Bendinat, Mallorca, invites a dedicated Patient Manager to join our international dermatology clinic. You will welcome patients, coordinate appointments, plan treatments, manage communications, and support billing in a modern, welcoming environment.

Ideal candidates are trilingual (German, English, Spanish), legally resident with NIE and Spanish social security, proficient with clinic software, and committed to delivering first-class patient service in a high-quality setting.

Formación

• Fluent in German, English and Spanish required.
• Resident in Mallorca with NIE and Spanish social security number or eligible to work in Spain.

Responsabilidades

• Welcome patients with a warm, professional manner and handle check-in/out.
• Coordinate appointments and manage scheduling across channels.
• Plan and organize individual treatments and treatment series.
• Prepare informational and consent documentation for patients.

Conocimientos

German

English

Spanish

Descripción del empleo

Are you passionate about premium patient service, seamless organization, and high-level medical communication? At mySkin, an international practice for dermatology, laser medicine, and aesthetic medicine located in Bendinat, Mallorca, we are looking for a dedicated Patient Manager to join our practice on a full-time basis. Working alongside three specialist doctors, you will play an essential role in delivering exceptional service and administrative support in a modern, welcoming environment.

Your core responsibilities will include:

• Welcoming, checking in, and checking out patients with a warm and professional approach
• Coordinating appointments and managing scheduling across all primary communication channels
• Planning and organizing individual treatments as well as comprehensive treatment series
• Managing patient communication and preparing informational and consent documentation
• Overseeing invoicing, billing processes, and routine administrative duties
• Maintaining and updating digital patient records and clinic CRM systems
• Providing knowledgeable product advice and handling on-site product sales
• Collaborating closely with our team of specialist physicians and medical staff

What you bring to the role:

• Excellent command of German, English, and Spanish – proficiency in all three languages is an absolute requirement
• Existing legal residency on Mallorca, complete with a valid NIE and Spanish social security number
• Solid computer literacy and confidence in navigating digital applications and practice software
• Outstanding verbal and written communication skills
• High level of organizational talent, personal initiative, and a polite, friendly demeanor
• Strong dedication to delivering first-class patient experiences and a genuine interest in dermatology and aesthetics

What awaits you at mySkin:

• A secure, year-round position within an international, passionate, and supportive clinic team
• Predictable, regulated working hours with a standard 37.5-hour work week
• Regular continuing education and training programs to support your professional skills
• Long-term growth opportunities in a high-quality medical setting focused on top-tier patient care