Patient Access & Referral Specialist

Delaware Valley Community Health Family Medicine Residency Program; Los Santos; On-site; EUR 22,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

HSA/FSA Options

401(k) with Match

Life Insurance

Tuition Reimbursement

Paid Time Off

Development Opportunities

Job summary

Delaware Valley Community Health seeks a Referral/ Medical Clerk for our Maria de los Santos Health Center in Philadelphia, PA. You will be the first contact for patients—scheduling referrals, verifying insurance, and guiding them through the care process with professionalism.

You will handle scheduling, paperwork, and coordination with specialists while maintaining accurate records and providing front-desk support.

Qualifications

• High school diploma or equivalent required.
• Experience with an EHR system (EPIC or Nextgen) is desirable.
• Ability to work independently in a fast-paced environment.
• Bilingual (English/Spanish) may be required.
• Excellent oral communication skills required.

Responsibilities

• Greet and assist patients with referrals, appointments, and follow-up care.
• Register patients, verify insurance, and complete required paperwork and encounter forms.
• Coordinate specialty referrals, scheduling, authorizations, and follow-up with specialist offices.
• Communicate with patients and providers regarding referral outcomes and follow-up instructions.
• Maintain accurate patient records, referral documentation, and appointment information.
• Process incoming and outgoing faxes, medical records, and correspondence.
• Collect copayments and provide general clerical and front-desk support as needed.

Skills

Medical office knowledge

EHR systems (EPIC/Nextgen)

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

EPIC

Nextgen

Job description

Delaware Valley Community Health seeks a Referral/ Medical Clerk for our Maria de los Santos Health Center in Philadelphia, PA. You will be the first contact for patients—scheduling referrals, verifying insurance, and guiding them through the care process with professionalism.

You will handle scheduling, paperwork, and coordination with specialists while maintaining accurate records and providing front-desk support.