Partner Reconciliation Specialist with Spanish

Planet; Madrid; Híbrido; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

Planet is seeking a Partner Reconciliation Specialist to support back-office functions for transaction processing, reconciliation, and reporting on global electronic card processing. You will perform daily reconciliations, analyze exceptions, and produce reports for banks, clients, and card schemes.

The role requires fluency in English and Spanish and strong Excel skills, with a hybrid work arrangement offered.

Formación

• Team player with ability to work independently.
• C1 level Spanish proficiency, both written and spoken.
• Strong communication skills and customer-focused mindset.
• Understanding end-to-end card processing and how it impacts client experience.
• Ability to adapt in a fast-growing, global company.

Responsabilidades

• Assist with portfolio monitoring of transaction processing issues and analyze anomalies.
• Perform daily reconciliations of transaction activity and resolve outages.
• Create, execute and analyse reports for business-impacting issues and provide insights to banks and card schemes.
• Collaborate with global Technical and Operations teams to improve processes.
• Develop procedures and contribute to internal and client training.

Conocimientos

Team player

Spanish (C1)

Communication

End-to-end card processing knowledge

Flexibility

Initiative

Organisational skills

Herramientas

Microsoft Excel

Descripción del empleo

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

The Partner Reconciliation Specialist will support a variety of back-office functions related to transaction processing, reconciliation, and reporting for all electronic card processing globally, both domestic and international products. This includes reconciling BIN/ICA and cash activity daily as well as identifying and correcting exceptions. The Partner Reconciliation Specialist will help measure and improve customer experience and SLA and will perform a wide range of reporting to banks, clients, and card schemes. Project phase testing validation is performed on an as -needed basis.

What You Will Do

• Assist with portfolio monitoring for transaction processing issues and perform analysis of transaction behavior, researching anomalies and escalating to management.
• Perform daily reconciliations of transaction activity and exceptions, resolve outages, communicate with technical teams and clients.
• Create, execute, and analyze reports for business-impacting issues, technical incidents and improvement actions. Collaborate with global Technical and Operations teams.
• Create reports as required by business partners, banks, and card schemes.
• Analyze and enhance reporting and tracking databases, both in Excel and Microsoft Teams.
• Analyze Card Scheme Interchange and Fee bulletins from Visa, MasterCard, Discover, Diners, Union Pay International, JCB and American Express.
• Help validate technical enhancements on various system platforms and applications.
• Create procedures, assist with both internal training and client training.
• Other duties as assigned.

Who You Are

• Team player and independent problem solver.
• C1 level Spanish proficiency, both written and spoken
• An excellent communicator.
• You understand end to end card processing and are accountable to ensure clients have an exceptional customer experience.
• Ability to be flexible within a fast growing global company.
• Must display initiative and a common sense approach.
• Be well organised with the ability to plan, prioritize and manage own workload.

What You Will Need To Bring To Planet

• Proven organisational, planning and communication skills.
• Quality focused with attention to detail.
• Good analytical aptitude.
• Strong numerical skills.
• Proficient spoken and written English and Spanish.
• Preferably advanced level of Microsoft Excel knowledge.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.

At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.