Order Management Specialist (Industrial Equipment)

GEA Group; Granollers; Hybrid; EUR 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Private health insurance

Employee Assistance Program

Hybrid work model (up to 2 days remote

23 days of vacation per year

Continuous internal training andcareer

Top Employer recognition 2026

Zusammenfassung

GEA Group in Granollers, Spain, seeks an Order Management Specialist to support commercial and operational activities for the homogenizer business. You will manage customer orders, quotations, deliveries, and service coordination, collaborating with internal teams to ensure operational excellence and high customer satisfaction.

The role requires at least 3 years in back-office, strong administration skills, and fluency in Spanish with advanced English; Portuguese is a plus.

Qualifikationen

• Minimum 3 years of experience in a Back-office/Order Management role.
• Experience with administration and corporate processes.
• Ability to lead and communicate with diverse stakeholders.

Aufgaben

• Manage customer orders, quotations, and deliveries throughout the order lifecycle.
• Coordinate with Supply Chain & Logistics and internal teams.
• Handle invoicing, service coordination, and contract maintenance.

Kenntnisse

Spanish (Native)

English (Advanced)

Portuguese (Asset)

Communication to all levels

Result orientation

Ausbildung

Administration & Finance studies

Jobbeschreibung

For our office in Granollers, we are looking for an Order Management Specialist to support the commercial and operational activities related to our homogenizer business. The successful candidate will be responsible for managing customer orders, quotations, deliveries and service coordination, working closely with internal teams to ensure operational excellence and high customer satisfaction throughout the order lifecycle.

The main responsibilities are:

• Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
• Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
• Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
• Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
• Order delivery tracking, in coordination with Supply Chain & Logistics
• Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
• Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
• Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
• Management of incidents that arise during each phase of the “order to cash” process until resolution
• Travel management of the technicians and the rest of the colleagues
• Studies in Administration & Finance
• Minimum 3 years of experience in the Back-office department (Order Manager role)
• Training, knowledge, and experience in administration
• Valuable to get experience as part of project management team
• Sensitive leadership personality experienced in leading high performance production organizations
• Spanish (Native)
• English (Advanced); Portuguese would be an asset.
• High performance and result orientation
• Convincing personality successfully pushing for results despite facing resistance
• Ability to communicate to with all levels within the organization

We offer:

• Attractive compensation package aligned with experience and responsibilities.
• Private health insurance plan
• Employee Assistance Program
• Flexible working hours and a hybrid working model (up to two days per week remote).
• 23 days of vacation per year.
• Great work environment as part of a collaborative team
• Continuous internal training and career development opportunities, both nationally and internationally.
• The opportunity to join a company recognized as a Top Employer 2026.