Order Management Specialist (Interim)

GEA Group; Granollers; Híbrido; EUR 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Employee Assistance Program

Hybrid working model

23 days of vacation per year

Career development opportunities

Top Employer recognition

Descripción de la vacante

GEA Group in Granollers, Spain, is seeking an Interim Order Management Specialist to oversee national accounts. You will handle customer service requests, quotations, orders, invoicing, and contract management within a hybrid work setup.

Ideal candidates have back-office experience, admin training, and strong communication. This role emphasizes coordination across departments and delivery of high-quality service.

Formación

• Studies in Administration & Finance.
• Minimum 2 years of Back-office experience (Order Manager role).
• Training and experience in administration.
• Experience as part of a project management team is a plus.
• Strong leadership and communication skills; ability to push for results.

Responsabilidades

• Customer service: Answer phone calls and manage requests, distributing as needed.
• Distributes requests from the common customer service Inbox to colleagues.
• Quotation Management: receives requests, manages quotations and follows up acceptance.
• Order Management: manage purchase orders, create sales orders and coordinate delivery.
• Order delivery tracking in coordination with Supply Chain & Logistics.
• Administrative management of service requests with scheduling based on availability.
• Invoicing of services: proforma and final, and issue credit notes as required.
• Maintenance contracts management: register information, control dates and billing.
• Management of incidents in the order-to-cash process until resolution.
• Travel management of technicians and colleagues.

Conocimientos

Back-office experience

Spanish (Native)

English (Advanced)

Leadership

Project management exposure

Educación

Administration & Finance studies

Descripción del empleo

Responsibilities / Tasks

For our offices Granollers we are currently looking for an

Interim Order Management Specialist to manage national accounts.

• Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
• Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
• Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
• Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
• Order delivery tracking, in coordination with Supply Chain & Logistics
• Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
• Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
• Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
• Management of incidents that arise during each phase of the "order to cash" process until resolution
• Travel management of the technicians and the rest of the colleagues

Responsibilities / Tasks

For our offices Granollers we are currently looking for an

Interim Order Management Specialist to manage national accounts.

The Main Responsibilities Are

• Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
• Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
• Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
• Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
• Order delivery tracking, in coordination with Supply Chain & Logistics
• Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
• Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
• Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
• Management of incidents that arise during each phase of the "order to cash" process until resolution
• Travel management of the technicians and the rest of the colleagues

Your Profile / Qualifications

• Studies in Administration & Finance
• Minimum 2 years of experience in the Back-office department (Order Manager role)
• Training, knowledge, and experience in administration
• Valuable to get experience as part of project management team
• Sensitive leadership personality experienced in leading high performance production organizations
• Spanish (Native)
• English (Advanced); Portuguese would be an asset.
• High performance and result orientation
• Outstanding communication skills
• Convincing personality successfully pushing for results despite facing resistance
• Ability to communicate to with all levels within the organization

We Offer

• Please note: This is an interim role.
• Attractive compensation package aligned with experience and responsibilities.
• Private health insurance plan
• Employee Assistance Program
• Flexible working hours and a hybrid working model (up to two days per week remote).
• 23 days of vacation per year.
• Great work environment as part of a collaborative team
• Continuous internal training and career development opportunities, both nationally and internationally.
• The opportunity to join a company recognized as a Top Employer 2026.