Order Management Specialist (Industrial Equipment)

Gea; Barcelona; Híbrido; EUR 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Employee Assistance Program

Hybrid work model

23 days vacation per year

Career development opportunities

Resumo da oferta

Gea, in Granollers, Spain, is seeking an Order Management Specialist to support our homogenizer business. You will manage customer orders, quotations, deliveries and service coordination, collaborating with internal teams to ensure excellence and high customer satisfaction across the order lifecycle.

The role emphasizes customer service, quotation and order management, invoicing, contracts, and incident management.

Qualificações

• Studies in Administration & Finance.
• Minimum 3 years of experience in Back-office (Order Manager role).
• Training, knowledge, and experience in administration.
• Valuable to have experience as part of a project management team.
• Leadership in high-performance production environments.
• Spanish (Native).
• English (Advanced); Portuguese would be an asset.
• High performance and result orientation.
• Outstanding communication skills.
• Ability to communicate at all levels within the organization.

Responsabilidades

• Manage customer orders, quotations, deliveries and service coordination.
• Coordinate with internal teams to ensure operational excellence and customer satisfaction throughout the order lifecycle.
• Handle invoicing, maintenance contracts, and order-to-cash processes.
• Travel management of technicians and other colleagues.
• Support administration and service requests with data in the system.

Conhecimentos

Order management

Customer service

Communication

Leadership

Interpersonal skills

Formação académica

Studies in Administration & Finance

Descrição da oferta de emprego

Responsibilities / Tasks

For our office in Granollers, we are looking for an Order Management Specialist to support the commercial and operational activities related to our homogenizer business. The successful candidate will be responsible for managing customer orders, quotations, deliveries and service coordination, working closely with internal teams to ensure operational excellence and high customer satisfaction throughout the order lifecycle.

The main responsibilities are:

• Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
• Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
• Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
• Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
• Order delivery tracking, in coordination with Supply Chain & Logistics
• Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
• Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
• Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
• Management of incidents that arise during each phase of the “order to cash” process until resolution
• Travel management of the technicians and the rest of the colleagues

Your Profile / Qualifications

• Studies in Administration & Finance
• Minimum 3 years of experience in the Back-office department (Order Manager role)
• Training, knowledge, and experience in administration
• Valuable to get experience as part of project management team
• Sensitive leadership personality experienced in leading high performance production organizations
• Spanish (Native)
• English (Advanced); Portuguese would be an asset.
• High performance and result orientation
• Outstanding communication skills
• Convincing personality successfully pushing for results despite facing resistance
• Ability to communicate to with all levels within the organization

We offer:

• Attractive compensation package aligned with experience and responsibilities.
• Private health insurance plan
• Employee Assistance Program
• Flexible working hours and a hybrid working model (up to two days per week remote).
• 23 days of vacation per year.
• Great work environment as part of a collaborative team
• Continuous internal training and career development opportunities, both nationally and internationally.
• The opportunity to join a company recognized as a Top Employer 2026.