Order Management & Customer Service Specialist

Werfenlife SA.; Bellprat; Presencial; EUR 25.000 - 36.000; Jornada completa

Descripción de la vacante

Werfen SA is seeking a Back Office Representative to ensure smooth day-to-day order management and customer service across Europe. You will cleanse orders, manage stock allocation, and liaise with IT to implement system improvements.

The role emphasizes proactive problem solving, data quality, and cross-functional collaboration with Front Office, Sales and planning to meet customer expectations and delivery objectives.

Formación

• Bachelor's degree in supply chain, logistics, business administration, engineering or related field.
• 2–3 years in supply chain, logistics, or related function with at least 1 year in customer service.
• Knowledge of master data, ERP (SAP) and CRM systems; advanced MS Office skills.
• Fluent in local language; English plus other languages are a plus.

Responsabilidades

• Manage day-to-day customer orders entry, cleansing, stock allocation and order release.
• Apply root-cause analysis to identify drivers of order failures and support continuous improvement.
• Identify obstacles in fulfillment, coordinate with stakeholders for corrective action.
• Maintain data integrity and generate reports to support scorecards and KPIs.
• Collaborate with Front Office and IT to ensure accurate and timely order processing.

Conocimientos

Customer service

ERP SAP

CRM

MS Office

Root cause analysis

Multitasking

Educación

Bachelor's degree in supply chain

Herramientas

ERP system (SAP)

CRM system

EDI

Descripción del empleo

Werfen SA is seeking a Back Office Representative to ensure smooth day-to-day order management and customer service across Europe. You will cleanse orders, manage stock allocation, and liaise with IT to implement system improvements.

The role emphasizes proactive problem solving, data quality, and cross-functional collaboration with Front Office, Sales and planning to meet customer expectations and delivery objectives.