B2B Customer Success Representative (German Speaker)

Revelyst; el Prat de Llobregat; Presencial; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

Revelyst – Adventure Sports Group Europe is seeking a proactive B2B Customer Success Representative who speaks German to manage a dealer portfolio across Direct Countries in EMEA. You will ensure smooth order execution, strong relationships and top service levels.

Fluent English and German are mandatory. Experience in Customer Service or Sales Support, plus knowledge of SAP, Salesforce and Excel, will help you succeed in a fast-paced, cross-functional environment.

Formación

• Fluent English and German (mandatory).
• Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred).
• Knowledge of SAP, Salesforce and Excel.
• Strong data orientation and analytical skills.
• Understanding of sales processes and logistics flows.

Responsabilidades

• Manage a portfolio of Direct Countries dealers across EMEA.
• Build strong, long-term relationships with assigned dealers.
• Ensure high levels of customer satisfaction through quality service.
• Act as the main point of contact for operational and service-related topics.
• Collaborate with Sales and Supply Chain to resolve issues and support dealer performance.

Conocimientos

Data orientation

Analytical skills

Proactive

Communication

Interpersonal skills

Herramientas

SAP

Salesforce

Excel

Descripción del empleo

B2B CUSTOMER SUCCESS REPRESENTATIVE (GERMAN SPEAKER)

Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.

We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in Direct Countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.

If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.

The main tasks of the position are:

The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.

• Manage a portfolio of Direct Countries dealers across EMEA
• Build strong, long-term relationships with assigned dealers
• Ensure high levels of customer satisfaction through quality service
• Act as the main point of contact for operational and service-related topics

Order Management & Operations

• Manage and validate the orderbook for assigned dealers
• Perform order entry in SAP (ERP system)
• Track and follow up orders, liaising with warehouses and logistics teams
• Ensure on-time and in-full delivery (OTIF)
• Handle operational issues such as refusals, returns and warranties

Data & Reporting

• Prepare and maintain customer order databases
• Analyze data and performance indicators to support decision-making
• Provide reporting on key KPIs and service levels
• Ensure accuracy and consistency of customer data

Cross-functional Collaboration

• Collaborate with Sales teams to support dealer performance and satisfaction
• Work closely with Supply Chain and Operations teams to resolve issues
• Handle dealer and sales queries efficiently and professionally

Position requirements:

Qualifications:

• Fluent English and German (mandatory)
• Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)
• Knowledge of SAP, Salesforce and Excel
• Strong data orientation and analytical skills
• Understanding of sales processes and logistics flows

Competences:

• Proactive and solution-oriented
• High attention to detail and organizational skills
• Strong communication and interpersonal skills
• Ability to work cross-functionally
• Adaptability in a fast-paced environment

Preferred

• Additional European language is a plus