Operations & Support Specialist – Tarragona

iRemotech; Tarragona; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

iRemotech in Tarragona seeks an Operations & Support Specialist to maintain smooth daily operations and high-quality support for internal teams and customers. The role covers monitoring processes, coordinating resources, and helping implement new procedures and tools.

You will respond to inquiries, troubleshoot issues, and work with sales and operations to resolve problems quickly. The position is full-time and on-site at iRemotech facilities in Tarragona, with cross-functional collaboration

Formación

• Strong analytical skills to interpret data and identify improvements.
• Excellent communication for interactions with customers and colleagues.
• Sales awareness to support commercial activities and service quality.
• Customer-centric mindset to deliver quality service.
• Hands-on operations management to coordinate workflows and priorities.
• Experience in support or operations roles, preferably in tech or services.
• Ability to work on-site in Tarragona and handle multiple tasks.
• Familiarity with CRM or ticketing systems is a plus.
• Relevant vocational training or a bachelor’s degree preferred.
• Fluency in English and Spanish; additional languages are a plus.

Responsabilidades

• Monitor and optimize daily operational processes.
• Coordinate resources to meet service targets.
• Assist with implementation of new procedures and tools.
• Respond to support inquiries and troubleshoot issues.
• Collaborate with sales and operations to resolve problems.
• Maintain documentation and prepare reports.
• Support small-scale projects from planning through execution.

Conocimientos

Analytical skills

Communication skills

Sales awareness

Customer-centric mindset

Operations management

Project management

Support/Operations experience

On-site in Tarragona

CRM / Ticketing systems

Educación

Bachelor's degree in business, operations, engineering, or related field

Herramientas

CRM

Ticketing systems

Descripción del empleo

The Operations & Support Specialist – Tarragona is a full-time, on-site role responsible for ensuring smooth daily operations and high-quality support for internal teams and customers. This role includes monitoring and optimizing operational processes, coordinating resources, and assisting with the implementation of new procedures and tools. The specialist will respond to support inquiries, troubleshoot issues, and collaborate closely with sales and operations teams to resolve problems promptly. Daily tasks also involve maintaining accurate documentation, preparing reports, and supporting small-scale projects from planning through execution. The position is based at iRemotech’s facilities in Tarragona and requires close coordination with cross-functional stakeholders to meet service and performance targets.

Qualifications

• Strong analytical skills to interpret data, identify trends, and propose operational improvements.
• Excellent communication skills for clear interaction with customers, colleagues, and stakeholders.
• Sales awareness and customer-centric mindset to support commercial activities and service quality.
• Hands-on operations management skills to coordinate workflows, prioritize tasks, and ensure process efficiency.
• Project management abilities to support planning, execution, and tracking of operational initiatives.
• Experience in support or operations roles, preferably in a technology or services environment.
• Ability to work on-site in Tarragona, manage multiple tasks, and adapt to changing priorities.
• Proficiency with standard office and collaboration tools; familiarity with CRM or ticketing systems is a plus.
• Relevant vocational training or a bachelor’s degree in business, operations, engineering, or a related field preferred.
• Fluency in English and Spanish; additional languages are an advantage.