Operations Customer Expert

Cross Border Talents; Madrid; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

Meal card

Job summary

Cross Border Talents in Madrid is seeking an Operations Customer Expert to provide professional support to individual and business customers in a fast-paced, AI-driven environment.

You will handle multi-channel inquiries, assist with billing and accounts, troubleshoot access issues, and guide customers through product usage, aiming for top service quality. The role involves 40 hours per week with rotating shifts and benefits such as private health and meal allowances.

Qualifications

• Fluent English required.
• Experience in tech support.

Responsibilities

• Provide customer support across multiple channels, troubleshoot and resolve issues.
• Assist customers with billing, invoicing, and account-related matters.
• Troubleshoot account access and technical issues.
• Guide, support, and train customers on the use of the company's products.
• Deliver timely, accurate, and customer-focused responses.
• Maintain high service quality and meet customer satisfaction and quality targets.

Skills

Fluent English

Tech support experience

Job description

Operations Customer Expert

Join a leading AI technology company as an Operations Customer Expert, providing professional and exceptional support to individual and business customers in a fast-paced, innovative environment.

Language Requirement: English – Fluent

Work Requirement: Experience in tech support

Key Responsibilities

• Provide customer support across multiple channels, troubleshooting and resolving issues efficiently.
• Assist customers with billing, invoicing, and account-related matters.
• Troubleshoot account access and technical issues.
• Guide, support, and train customers on the use of the company's products.
• Deliver timely, accurate, and customer-focused responses.
• Maintain high service quality and meet customer satisfaction and quality targets.

Working Hours:

• Project Coverage: 24/7
• Rotating Shifts
• Working Time: 8 hours per day + 1-hour lunch break
• Weekly Hours: 40 hours per week
• Schedule Notice: Work schedules are provided 10 days in advance.

Contract & Compensation:

• Contract Type:Selection Agreement
• Daily Allowance: €18.56
• Weekly Allowance: €92.80 (5 working days)
• Base Salary: €938.00 gross/month
• Holiday Allowance: €78.17/month
• Christmas Allowance:€78.17/month
• Meal Allowance:€154.00/month (€7.00 per working day)
• Estimated Monthly Gross Salary: €1,248.33
• Variable Bonus: Up to €200/month

Recruitment & Contract Progression

• Candidates will sign a Selection Agreement to manage the final phase of recruitment, including training.
• If selected at the end of the training, candidates will sign an Employment Uncertain Term Contract with a foreseeable duration of 12 months.
• A permanent contract will be offered after 2 years subject to the applicable conditions.
• Private health and dental insurance will be provided after signing the employment contract, provided you already have a NIF and Social Security number.

Meal Allowance

• The meal allowance is paid through a prepaid meal card.
• The meal allowance is exempt from Social Security and IRS contributions.

Documentation Required:

• EU Passport OR Valid Spanish Residence Permit.