Operations scheduling

JD.com Inc.; Madrid; On-site; EUR 42,000 - 62,000; Full time

Job summary

JINGDONG Logistics, a JD.com subsidiary, seeks an Operations Scheduling Specialist to optimize daily schedules across our logistics and fulfillment centers, ensuring efficient resource allocation and timely delivery.

You will analyze data, coordinate with managers, and use scheduling software to respond to disruptions while maintaining high operational standards and customer satisfaction.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Operations Research, Industrial Engineering, or a related field.
• 3+ years of experience in operations scheduling, logistics planning, or supply chain management, preferably in a large-scale e-commerce or retail environment.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Proficiency in scheduling software and advanced Excel (pivot tables, VLOOKUP, macros).
• Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams.
• Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment.
• Knowledge of warehouse management systems (WMS) and transportation management systems (TMS) is a plus.
• Fluency in English; Mandarin is a significant advantage.

Responsibilities

• Develop, implement, and maintain optimal scheduling plans for warehouse operations, including inbound, outbound, sorting, and last-mile delivery activities.
• Analyze operational data, forecasts, and capacity constraints to identify bottlenecks and propose solutions for improved efficiency.
• Collaborate closely with logistics managers, warehouse supervisors, and transportation teams to align scheduling with operational needs and business goals.
• Utilize scheduling software and tools to create, adjust, and monitor schedules in real-time, responding promptly to unforeseen changes or disruptions.
• Monitor KPIs related to scheduling, such as on-time performance, resource utilization, and cost efficiency.
• Prepare regular reports on scheduling performance and communicate insights to relevant stakeholders.
• Identify opportunities for process improvement within the scheduling function and contribute to new strategies and technologies.
• Ensure compliance with safety regulations and company policies in all scheduling decisions.

Skills

Analytical skills

Communication skills

Problem-solving

Education

Bachelor's degree in Logistics/SCM/OR/Industrial Eng

Tools

Scheduling software

Excel (Advanced)

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach: JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-pace, dynamic environment.

Job Summary

The Operations Scheduling specialist at JD.com, Inc. is responsible for optimizing and managing the daily operational schedules across various logistics and fulfillment centres to ensure efficient resource allocation and timely delivery of goods. This role plays a critical part in maintaining JD.com’s high standards of operational excellence and customer satisfaction.

Job Responsibilities

• Develop, implement, and maintain optimal scheduling plans for warehouse operations, including inbound, outbound, sorting, and last-mile delivery activities.


• Analyze operational data, forecasts, and capacity constraints to identify bottlenecks and propose solutions for improved efficiency.


• Collaborate closely with logistics managers, warehouse supervisors, and transportation teams to align scheduling with operational needs and business goals.


• Utilize scheduling software and tools to create, adjust, and monitor schedules in real-time, responding promptly to unforeseen changes or disruptions.


• Monitor key performance indicators (KPIs) related to scheduling, such as on-time performance, resource utilisation, and cost efficiency.


• Prepare regular reports on scheduling performance and communicate insights to relevant stakeholders.


• Identify opportunities for process improvement within the scheduling function and contribute to the development of new strategies and technologies.


• Ensure compliance with safety regulations and company policies in all scheduling decisions.

Job Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Operations Research, Industrial Engineering, or a related field.


• Proven experience (3+ years) in operations scheduling, logistics planning, or supply chain management, preferably within a large-scale e-commerce or retail environment.


• Strong analytical and problem-solving skills with a data-driven approach to decision-making.


• Proficiency in using scheduling software and advanced Excel (e.g., pivot tables, VLOOKUP, macros).


• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.


• Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced, dynamic environment.


• Knowledge of warehouse management systems (WMS) and transportation management systems (TMS) is a plus.


• Fluency in English; proficiency in Mandarin is a significant advantage.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world’s most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than 700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we’re solving real‑world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we’re creating opportunities to learn, collaborate and make an impact on a global scale. Whether you’re joining us in Europe, the Middle East, Asia or the Americas, you’ll be part of one global team working towards a shared purpose.

So let’s do this. Let’s deliver joy.