Outbound Team Leader

Jingdong Development France; Madrid; On-site; EUR 42,000 - 64,000; Full time

Job summary

JINGDONG Logistics is seeking a dedicated outbound operations lead in Madrid to manage the outbound team, coordinate picking and packing, and ensure timely, accurate order fulfillment. The role focuses on optimizing processes, enforcing safety, and collaborating with logistics and customer service teams.

You will drive continuous improvement through data analysis and training, contributing to a fast-paced, results-driven environment in a global logistics network.

Responsibilities

• Manage outbound team members and coordinate picking, packing, and other operational tasks.
• Develop JIT wave monitoring plans and system-based order task allocation strategies.
• Monitor all stages of the outbound process in real time, coordinate resolution of customer-reported exceptions, and liaise with courier companies.
• Analyze outbound data (labor productivity, accuracy rate) to optimize processes and storage layout.
• Organize skill training for team members and enforce safety standards to prevent risks.
• Collaborate with logistics and customer service to coordinate inventory management and order fulfillment.
• Aggregate outbound data and report issues, driving continuous process improvement.

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Team Management and Task Allocation

• Responsible for managing the outbound team members and coordinating picking, packing, and other operational tasks. Develop JIT wave monitoring plans and system-based order task allocation strategies to ensure daily outbound tasks are completed efficiently and meet business time requirements.

Process Monitoring and Exception Handling

• Monitor all stages of the outbound process in real time (e.g., picking routes, packing standards), coordinate the resolution of customer-reported exceptions, and liaise with courier companies to complete parcel handovers. Ensure smooth outbound operations and improve customer satisfaction.

Efficiency Optimization and Standard Compliance

• Analyze outbound data (e.g., labor productivity, accuracy rate), optimize operational processes and storage layout, and promote the implementation of standardized work procedures to reduce error rates and improve outbound efficiency and space utilization.

Staff Training and Safety Management

• Organize skill training for team members to enhance proficiency in picking, packing, and other operations. Supervise the enforcement of safety standards, prevent operational risks, and foster a compliant and efficient work environment.

Cross-Department Collaboration and Data Feedback

• Collaborate with logistics and customer service teams to coordinate inventory management and order fulfillment. Aggregate outbound data and report issues, participate in process improvement initiatives, and drive continuous optimization of the outbound process.

Equal Opportunity Statement

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.