Operations support

JD.com; Madrid; On-site; PHP 3,771,000 - 6,285,000; Full time

Job summary

JINGDONG Logistics is seeking a capable Business Support System Developer to design cross-department collaboration processes, document SOPs, and streamline operations across the supply chain. The role focuses on automating workflows and building robust data interfaces within a fast-paced, global logistics network.

You will build dashboards to monitor fulfillment efficiency, support ad-hoc business needs, and lead full lifecycle projects with an emphasis on data-driven decision making.

Responsibilities

• Design and continuously improve cross-departmental collaboration processes (e.g., requirement alignment, resource allocation, project advancement).
• Build business data monitoring dashboards (e.g., fulfillment efficiency, resource utilization).
• Special Task Support: coordinate ad-hoc needs and ensure closed-loop delivery.
• Lead the full lifecycle management of key projects, monitor risks, optimize resource allocation.
• Identify inefficient links in processes and drive system upgrades to reduce manual work.

Job description

Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Business Support System Development:Design and continuously improve cross-departmental collaboration processes (e.g., requirement alignment, resource allocation, project advancement), develop SOP documents and contingency plans, and resolve key bottlenecks in business operations.Build business data monitoring dashboards (e.g., fulfillment efficiency, resource utilization), establish anomaly early warning mechanisms, and provide improvement recommendations.Special Task Support:Support ad-hoc business department needs (e.g., event planning, customer research), coordinate human and technical resources, and ensure tasks are completed in a closed-loop manner.Lead the full lifecycle management of key projects, monitor implementation risks, and optimize resource allocation strategies to ensure timely achievement of objectives.Systematic Capability Building:Identify inefficient links in business processes and drive system function upgrades (e.g., automation of approval workflows, development of data interfaces) to reduce manual operation costs.Organize internal training and knowledge base construction to enhance the team's standardized service capabilities.Systematic Capability Building:Collaborate with departments such as finance and supply chain to analyze the return on resource investment, and optimize budget allocation and asset utilization efficiency.Establish a supplier management mechanism, evaluate service provider performance, and control partnership risks.At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.