Operations Manager Alicante

Transcom; Alicante; Presencial; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International environment

Learning & development opportunities

Modern offices and spaces for breaks

Life-work balance

Resumo da oferta

Transcom is seeking an Operations Manager to lead new client accounts, drive growth, and work with high-performing teams to deliver outstanding CX results. The role requires CX/BPO operations experience, strong team leadership, and the ability to manage profitability and relationships with internal and external partners.

Fluency in Spanish and English (C1 or native) is required, with additional languages welcome.

Qualificações

• Experience in CX and/or BPO operations management.
• Experience in team management and leading client-focused teams.
• Ability to manage profit and loss and build client relationships.
• Excellent verbal and written communication skills.
• Fluency in Spanish and English (C1 or native); additional languages welcome.

Responsabilidades

• Lead new client accounts and drive growth for key clients.
• Collaborate with cross-functional teams to deliver outstanding results.

Conhecimentos

CX experience

BPO experience

Team management

Profit and loss

Client relationships

Communication

Descrição da oferta de emprego

Transcom is a global community of customer experience experts – nimble, driven, and committed to the brands we serve. Join us as an Operations Manager, where you’ll lead new client accounts, drive growth, and collaborate with top-performing teams to deliver outstanding results.

What's in it for YOU!

International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one

Continuous development through our internal learning platforms and external training

Modern and comfortable office and relaxing spaces to take a break;

Life-work balance

Corporate benefits and discounts

To be successful in this role, the following is needed:

Previous experience of CX and/or BPO environment at Operations Manager or similar level

Experience in Team management

Able to manage profit and loss

Strong verbal and written communication skills

Ability to build lasting relationships with internal stakeholders

Skilled at working with clients and their needs

Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.

C1 or native written and spoken proficiency in Spanish and English.

Additional languages such as German or Dutch would be a bonus.

Closing date for applications is Sunday 11th October 2026.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”