Operations Manager - Adventure Tourism Provider

Placements24; O Mente; On-site; EUR 32,000 - 49,000; Full time

Benefits offered by this job

Staff discounts on activities

Professional development opportunities

Performance incentives

Job summary

Placements24 is seeking an experienced Operations Manager for our client, a leading adventure tourism operator in Queenstown, Eastern Cape. You will oversee day-to-day operations, ensure safety standards, and drive efficiency across activity logistics, equipment management, and staffing.

The role requires strong people management, risk awareness, and proficient use of scheduling and inventory software. A passion for outdoor adventures and willingness to work flexible hours are essential.

Qualifications

• Minimum of 5 years of experience in operations management, preferably within the tourism, hospitality, or outdoor adventure sector.
• Proven experience in managing teams and ensuring operational efficiency and safety.
• Strong understanding of risk management and safety standards in adventure tourism.
• Excellent organizational, planning, and problem-solving skills.
• Good communication and interpersonal skills, with the ability to motivate staff.
• Proficiency in relevant software for scheduling, inventory, and operations management.
• A passion for outdoor activities and adventure tourism is essential.
• First Aid and CPR certification is a requirement; advanced adventure guiding certifications are a plus.
• Ability to work flexible hours, including weekends and public holidays, as required by the business.
• A proactive approach to identifying and resolving operational challenges.

Responsibilities

• Oversee all operational aspects of the adventure tourism business, including activity logistics, equipment management, and scheduling.
• Ensure strict adherence to all safety protocols, regulations, and industry best practices for adventure activities.
• Manage and lead the operations team, including guides, support staff, and maintenance personnel.
• Develop and implement operational procedures to enhance efficiency and customer experience.
• Manage inventory of equipment, ensuring it is well-maintained, safe, and readily available.
• Coordinate with marketing and sales teams to ensure smooth client bookings and delivery of services.
• Handle any operational issues or emergencies promptly and effectively.
• Monitor operational costs and implement measures for cost-efficiency.
• Conduct regular safety briefings and training sessions for operational staff.
• Contribute to the development of new adventure products and experiences.

Skills

Operations management

Team leadership

Planning and organization

Tools

Scheduling software

Inventory management software

Job description

About the Role

Our client, a leading adventure tourism operator in the scenic Queenstown, Eastern Cape, is seeking a proactive and organized Operations Manager. This role is responsible for the smooth and efficient day-to-day running of all operational activities, ensuring the highest standards of safety, customer service, and efficiency. The ideal candidate will have a strong background in logistics, team management, and a passion for the outdoors and adventure tourism. You will play a vital role in ensuring the safety and satisfaction of clients participating in various adventure activities offered by the company.

Key Responsibilities

• Oversee all operational aspects of the adventure tourism business, including activity logistics, equipment management, and scheduling.
• Ensure strict adherence to all safety protocols, regulations, and industry best practices for adventure activities.
• Manage and lead the operations team, including guides, support staff, and maintenance personnel.
• Develop and implement operational procedures to enhance efficiency and customer experience.
• Manage inventory of equipment, ensuring it is well-maintained, safe, and readily available.
• Coordinate with marketing and sales teams to ensure smooth client bookings and delivery of services.
• Handle any operational issues or emergencies promptly and effectively.
• Monitor operational costs and implement measures for cost-efficiency.
• Conduct regular safety briefings and training sessions for operational staff.
• Contribute to the development of new adventure products and experiences.

Requirements

• Minimum of 5 years of experience in operations management, preferably within the tourism, hospitality, or outdoor adventure sector.
• Proven experience in managing teams and ensuring operational efficiency and safety.
• Strong understanding of risk management and safety standards in adventure tourism.
• Excellent organizational, planning, and problem-solving skills.
• Good communication and interpersonal skills, with the ability to motivate staff.
• Proficiency in relevant software for scheduling, inventory, and operations management.
• A passion for outdoor activities and adventure tourism is essential.
• First Aid and CPR certification is a requirement; advanced adventure guiding certifications are a plus.
• Ability to work flexible hours, including weekends and public holidays, as required by the business.
• A proactive approach to identifying and resolving operational challenges.

Benefits

• Our client offers a competitive salary, performance incentives, and the opportunity to work in a stunning natural environment.
• Enjoy staff discounts on adventure activities and potential for professional development.
• Be part of an exciting and dynamic adventure tourism company in Queenstown, Eastern Cape.