Operations Manager

Ralph Lauren; Madrid; On-site; EUR 45,000 - 75,000; Full time

Job summary

Ralph Lauren is seeking a Temporary Operations Manager to lead and optimize daily store operations, ensuring quality and KPI attainment. You will analyze data, streamline processes, and drive cost-efficient improvements across departments.

The role focuses on enhancing the employee and customer experience through best-in-class operational execution, team development, and adherence to legal and safety standards in a dynamic retail environment in Madrid.

Qualifications

• Experience in leading store operations and projects.
• Strong analytics and data interpretation skills.
• Excellent communication and stakeholder management.

Responsibilities

• Lead daily operations to meet KPIs and quality standards.
• Analyze data and implement efficiency improvements.
• Oversee cash controls and compliance.
• Drive digitalization initiatives and AI-enabled processes.

Skills

Advanced Excel

Workday

SCOUT

RFID

WFM

AI tools

Tools

Workday

SCOUT

RFID

WFM

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

We are looking for a Temporary Operations Manager to lead and optimize our daily operations, ensuring efficiency, quality, and execution. This role enhances and elevates the employee and customer experience through best-in-class operational optimization and implementation for the store.

Responsibilities

• Lead daily operations ensuring compliance with KPIs and quality standards.
• Analyze operational data to identify opportunities, solve issues, and propose improvements.
• Optimize processes to enhance productivity and reduce costs.
• Manage and develop teams, fostering collaboration, efficiency and professional growth.
• Manage cash management processes and controls, ensure compliance with legal requirements
• Collaborate with P&D, payroll, AP, facilities and other departments on joint initiatives.
• Ensure compliance with internal policies, legal requirements, and safety standards.

Competencies

• Ability to interpret metrics, dashboards, and data insights (advanced Excel)
• Experience with Workday, SCOUT, RFID, WFM and operational platforms.
• Ability to lead digitalization initiatives and drive adoption.
• Use of AI tools for analysis, reporting, or process efficiency.

Requirements

Good communication and interpersonal abilities Experience managing teams and leading improvement projects. Results-oriented with strong decision-making skill Multitasking Collaborative leadership and strong change-management capabilities. Analytical thinking and problem-solving. Excellent planning, organization, and prioritization skills. Strong focus on customer experience. Energetic, passionate, and results-driven team player