Operations Manager

EOS IT Solutions; Madrid; On-site; EUR 70,000 - 110,000; Full time

Job summary

EOS IT Solutions is seeking a seasoned IT Logistics Manager to lead global logistics operations, ensuring top performance across inbound, outbound, shipping, inventory, and break/fix workflows. You will drive KPIs, manage stakeholder partnerships, and mentor a team while maintaining rigorous safety and service standards.

The role requires strong leadership, process improvement mindset, and expertise in tools like Google Workspace, Jira and Tableau.

Qualifications

• 5+ years in IT Logistics management.
• Experience in Lean methodologies and international service management.
• Strong communication, problem-solving, organizational, and interpersonal skills.
• Proficiency in Google Workspace, MS Office, ServiceNow, Jira, Tableau.
• Preferred: Vendor management experience, Lean 6 Sigma and project management certifications.

Responsibilities

• Lead IT Logistics Operations, achieving KPIs and SLAs.
• Ensure performance in inbound, outbound, shipping, break/fix, inventory management.
• Manage stakeholder relationships and operational partnerships.
• Monitor and maintain systems, manage work queues.
• Develop and share best practices, manage team performance.
• Oversee staff hiring, training, development, and scheduling.
• Implement safety protocols, manage client SLAs, attend client meetings.
• Compile and report performance data.
• Supervise core service areas, assist with shipments, guide service leads.
• Handle additional projects assigned by management.

Skills

IT Logistics management

Lean methodologies

International service management

Communication skills

Problem-solving

Organizational skills

Interpersonal skills

Education

Degree or relevant industry experience

Tools

Google Workspace

MS Office

ServiceNow

Jira

Tableau

Job description

Who We Are:

EOS IT Solutions is a Global Technology and Logistics company, providing Smart Workspaces, Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on a multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are looking for candidates to display three key qualities that are essential for the position.

Key Qualities:

• Managing People: Passionate leader, experienced in developing individuals, motivating teams, and ensuring team engagement.
• Managing Stakeholders: High standards, build trust with customers, prioritize customer interests.
• Process Improvement: Hands-on manager, detail-oriented, continuously seeking service efficiency improvements.

What you'll do:

• Lead IT Logistics Operations, achieving KPIs and SLAs.
• Ensure exceptional performance in operations: inbound, outbound, shipping, break/fix, inventory management.
• Manage stakeholder relationships and operational partnerships.
• Monitor and maintain systems, manage work queues.
• Develop and share best practices, manage team performance.
• Oversee staff hiring, training, development, and scheduling.
• Implement safety protocols, manage client SLAs, attend client meetings.
• Compile and report performance data.
• Supervise core service areas, assist with shipments, guide service leads.
• Handle additional projects assigned by management.

What you need to succeed:

• 5+ years in IT Logistics management.
• Experience in Lean methodologies and international service management.
• Strong communication, problem-solving, organizational, and interpersonal skills.
• Proficiency in Google Workspace, MS Office, ServiceNow, Jira, Tableau.
• Preferred: Vendor management experience, degree or industry experience, Lean 6 Sigma and project management certifications.

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