IT Logistics Operations Leader - KPI/SLA Driven

EOS IT Solutions; Madrid; On-site; EUR 70,000 - 110,000; Full time

Job summary

EOS IT Solutions is seeking a seasoned IT Logistics Manager to lead global logistics operations, ensuring top performance across inbound, outbound, shipping, inventory, and break/fix workflows. You will drive KPIs, manage stakeholder partnerships, and mentor a team while maintaining rigorous safety and service standards.

The role requires strong leadership, process improvement mindset, and expertise in tools like Google Workspace, Jira and Tableau.

Qualifications

• 5+ years in IT Logistics management.
• Experience in Lean methodologies and international service management.
• Strong communication, problem-solving, organizational, and interpersonal skills.
• Proficiency in Google Workspace, MS Office, ServiceNow, Jira, Tableau.
• Preferred: Vendor management experience, Lean 6 Sigma and project management certifications.

Responsibilities

• Lead IT Logistics Operations, achieving KPIs and SLAs.
• Ensure performance in inbound, outbound, shipping, break/fix, inventory management.
• Manage stakeholder relationships and operational partnerships.
• Monitor and maintain systems, manage work queues.
• Develop and share best practices, manage team performance.
• Oversee staff hiring, training, development, and scheduling.
• Implement safety protocols, manage client SLAs, attend client meetings.
• Compile and report performance data.
• Supervise core service areas, assist with shipments, guide service leads.
• Handle additional projects assigned by management.

Skills

IT Logistics management

Lean methodologies

International service management

Communication skills

Problem-solving

Organizational skills

Interpersonal skills

Education

Degree or relevant industry experience

Tools

Google Workspace

MS Office

ServiceNow

Jira

Tableau

Job description

EOS IT Solutions is seeking a seasoned IT Logistics Manager to lead global logistics operations, ensuring top performance across inbound, outbound, shipping, inventory, and break/fix workflows. You will drive KPIs, manage stakeholder partnerships, and mentor a team while maintaining rigorous safety and service standards.

The role requires strong leadership, process improvement mindset, and expertise in tools like Google Workspace, Jira and Tableau.