Operations Lead - Scalable Customer Support & AI

Bending Spoons; España; On-site; EUR 40,000 - 82,000; Full time

Benefits offered by this job

Flexible hours

Remote working

Learning & training allowance

Top‑of‑the‑market health insurance

Relocation package

Generous parental support

Annual retreat

Job summary

Bending Spoons is seeking a motivated, collaborative Customer Support professional to drive scalable support operations and implement AI-powered solutions. You will partner with Product and Engineering to improve the product based on customer feedback, and help shape processes for newly acquired products.

This role sits in our Customer Support department, focusing on day-to-day operations and long-term projects, delivering fast, accurate answers at scale.

Qualifications

• Reasoning ability: Given the necessary knowledge, you can solve complex problems, you think from first principles, resist biases, and focus on details that matter.
• Drive: You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition.
• Team spirit: You give generously and support the best idea, you’re reliable, honest, and transparent.
• Proficiency in English: You read, write, and speak proficiently in English.

Responsibilities

• Improve customer support operations through a range of projects—from bringing on new external providers to redesigning how support is organized and delivered.
• Build and improve scalable support systems, including help centers, chatbots, automated flows, and AI-powered solutions that help users get fast, accurate answers.
• Work with Product and Engineering teams to identify recurring customer issues, turn support insights into product improvements, and ensure support keeps pace with new releases.
• Help shape the support experience for newly acquired products, bringing operations, tools, and processes together while identifying opportunities to improve how customers are served.
• Use data and AI to understand how our support is performing, uncover opportunities for improvement, and measure the impact of the changes you make.

Skills

Reasoning ability

Drive

Team spirit

Proficiency in English

Job description

Bending Spoons is seeking a motivated, collaborative Customer Support professional to drive scalable support operations and implement AI-powered solutions. You will partner with Product and Engineering to improve the product based on customer feedback, and help shape processes for newly acquired products.

This role sits in our Customer Support department, focusing on day-to-day operations and long-term projects, delivering fast, accurate answers at scale.