Customer Operations Analyst

Instaleap; Barcelona; Presencial; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work: Balance of remote and office collaboration

30 days Paid time off (PTO)

Health insurance options available

Descripción de la vacante

A global technology company is seeking an Ops Expert in Barcelona to enhance client interactions through training and support for their delivery technology tools. The role includes data analysis to provide insights, addressing client queries, and producing comprehensive documentation. Strong communication and organizational skills are essential, along with a passion for operations. A degree in related fields and advanced English proficiency are preferred. The company offers a hybrid work environment, health insurance, and a clear growth path to advanced roles.

Formación

• Experience in data analysis and interpretation.
• Strong communication and organizational abilities.
• Background in operations or logistics is preferred.
• Ability to work well under pressure.

Responsabilidades

• Analyze data to provide insights for clients.
• Train clients on product functionalities and configurations.
• Resolve client queries related to product usage.
• Conduct weekly follow-up calls with clients.
• Create user manuals and documentation for product support.
• Accurately document meeting minutes and actions.

Conocimientos

Data analysis

Communication skills

Organizational skills

Operations knowledge

Customer-facing experience

Advanced English

Educación

Classes related to operations/logistics

Herramientas

Excel

Descripción del empleo

We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers with advanced software solutions to conquer the eCommerce market through flawless operations.

Profile

As our Ops Expert you will be in charge of understanding and training our clients in our tool and you will be the first level support for our clients.

Key Responsibilities

• Analyze data related to product usage to bring new insights to the client in order to improve their operational goals.
• Deliver training to clients on our functionalities and explain how to configure our software.
• Resolve doubts on product usage/configuration/etc.
• Carry out weekly follow up calls with our clients.
• Escalate product or customer issues that need to be addressed by customer success managers.
• Create documentation, presentations, user manual and other resources to help clients use the product effectively.
• Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings.

Your SuperPowers

• You took classes related to operations/logistics at university
• You are an ops lover: Ask smart questions about the operation
• Management of tools for data analysis: Excel
• Excellent communication and organizational skills
• Be a results-driven person
• Advance English
• Ability to perform well under high-pressure environments
• We would extra love it if you have customer-facing experience

What we bring to the table

• Hybrid Work: A balance of remote work and weekly office collaboration
• Paid time off (PTO) for 30 days.
• Growth Path: A clear trajectory to grow into a Solutions Engineer or Solutions Architect role
• Health insurance: Get the attention and care that you deserve. Available in some countries.