Solutions Engineer

Instaleap; Barcelona; Presencial; EUR 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Growth path

Health insurance

Descripción de la vacante

Instaleap is seeking a Solution Engineer to help customers go live by designing and implementing tailored solutions. You will manage deployment projects and support the customer success team with integration knowledge.

You will accompany production, demonstrate proposed solutions, configure and test services, analyze metrics, and push improvements in documentation and processes. Hybrid work model offered with growth opportunities.

Formación

• Two to three years in software engineering, customer experience and design architecture.
• Bachelor's degree in computer software or engineering preferred.
• Proven track record in a solution engineer or customer support role.
• Experience integrating systems.

Responsabilidades

• Design and implement solutions that fit customer needs to help go live with the product.
• Manage deployment projects and support Customer Success with integration knowledge.
• Configure services, test them, and monitor metrics.
• Demonstrate proposed solutions during production stages to clients.
• Improve area documentation and processes.

Conocimientos

Problem solving

Communication

Presentation

Project management

Educación

Bachelor's degree in Computer Software or engineering

Herramientas

Postman

REST APIs

Jira

Descripción del empleo

As a Solution Engineer, your primary responsibility is to aid the customer to go live with our product by designing and implementing solutions that fit their needs. You will be responsible for managing the deployment project and supporting the customer success team with knowledge of the integrations.

What would you do?

• Provide the client with detailed specifications for proposed solutions including time and scope involved and make sure the implementations and initiatives are deployed in a timely manner (Project management).
• Accompany the Customer Success team in the production stage and carry out practical demonstrations of proposed solutions.
• Configure the services, test them, and analyze metrics.
• Implement upsells and add new versions of the software when the clients are live.
• Improve documentation of the area.

Your experience has been shaped by

• Proven track record in a solution engineer role or customer support role.
• Previous experience integrating systems.
• Two to three years of experience with software engineering, customer experience and design architecture.
• Bachelor degree in Computer Software or engineering fields is preferred.

Your SuperPowers

• Strong problem-solving and communication skills.
• Knowledge on Postman, Rest Apis and Jira.
• Ability to present ideas in a clean, user-friendly way.
• Project management skills are required.

What we bring to the table

• Hybrid Work: A balance of remote work and weekly office collaboration
• Growth Path: A clear trajectory to grow into a Solutions Engineer or Solutions Architect role
• Health insurance: Get the attention and care that you deserve. Available in some countries.