Customer Architect

United States Digital Space LLC; Barcelona; Presencial; EUR 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Flexible schedules

Vacation days

Donation matching

Volunteer time off

Parental support

Descripción de la vacante

Search AI Company in Barcelona, Spain seeks a Customer Architect with hands‑on experience in Observability, Cybersecurity, and Enterprise Search. You will be the trusted technical advisor, onboarding customers, ensuring adoption, and driving expansion of company solutions.

You will work closely with the Account Executive and Solutions Architect to craft Technical Success Plans, align technical objectives with business goals, and eliminate frictions to maximize value and ARR.

Formación

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
• Fluency in English required.
• Experience in a Solutions Architect, Technical Consultant, or Pre‑sales Engineer role with hands‑on experience in company solutions or equivalent tech.
• Experience with Observability, Security, or Enterprise Search and alignment with business objectives is a plus.
• Excellent communication and presentation skills.
• Strong ability to lead multiple projects and meet deadlines.

Responsabilidades

• Collaborate with account team to provide ongoing technical coverage while focusing on new deals.
• Define technical success plans for each customer to maximize value.
• Drive onboarding, adoption, and ongoing consumption of the company solutions.
• Articulate the value proposition and align with customer business goals.
• Identify and remove technical frictions to smooth adoption and implementation.
• Coordinate with support to ensure optimized resolution during adoption.
• Partner with Service Team to deliver tailored solutions meeting customer needs.
• Translate customer business needs into technical requirements for company solutions.
• Identify expansion opportunities to grow ARR, with account team taking over when appropriate.
• Foster long-term customer relationships to increase utilization and ARR.

Conocimientos

English fluency

Communication skills

Presentation skills

Social skills

Problem solving

Leadership

Project management

Educación

Bachelor's degree in Computer Science/Engineering/IS

Herramientas

Observability

Security

Enterprise Search

Elasticsearch

Logstash

Kibana

Descripción del empleo

the company, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The the company Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — the company’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is the Role

We are actively seeking a Customer Architect with an understanding of technology and hands‑on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud‑based software solutions.

We value individuals who are passionate about staying at the forefront of technology trends with a growth mindset and excited to learn and implement new technologies. While previous experience with the company solutions is not a prerequisite, an eagerness to adopt our suite of solutions and apply them effectively to solve our customers' challenges is critical. This key role involves not only driving the consumption of our the company solutions by aligning them with customer business objectives but also onboarding customers, securing adoption, and facilitating expansion.

As a Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that the company solutions are exceeding customer’s expectations. Your technical expertise, eye for business, and ability to deliver value will accelerate and improve the customer experience leading to customer continued satisfaction and expansion within the the company portfolio.

In your role, a crucial part of your responsibility is defining and communicating the technical success criteria for our customers. This involves crafting detailed Technical Success Plans tailored to the specific customers goals and critical metrics.

The Technical Success Plans act as a roadmap, outlining the optimal consumption and deployment of the company solutions in the customer's environment. They detail the necessary steps for implementation, highlight achievements for successful consumption or expansion, and provide and effectiveness aligned to the customer’s business goals. By actioning this plan, you will be seen as the trusted advisor, guiding the customer towards achieving their desired outcomes, thereby ensuring their success and satisfaction.

From providing technical guidance and sharing standard methodologies to aligning technical objectives with the customers' business goals, your work is instrumental in facilitating smooth adoption, sustained usage, and increased consumption of our solutions. This hands‑on role requires you to be proactive, with a keen understanding of our customers' technical landscape and a commitment to making their journey with the company solutions successful and valuable.

Your chief aim will be to ensure the customer derives significant value, eliminate technical frictions, and propel the uptake and application of the company solutions, with the ultimate goal of growing annual recurring revenue (ARR).

What Will You Be Doing

• Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre‑sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
• Define the technical success plan for each customer, outlining the optimal use of the company solutions to achieve their business objectives.
• Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of the company solutions.
• Understand and articulate the value proposition of the company solutions and align them with the customer's business goals.
• Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of the company solutions.
• Liaise between customers and support, as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer.
• As a hands‑on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer.
• Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for the company solutions.
• Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR).
• Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of the company solutions, further driving ARR.
• Continuously review and assess customer consumption of the company solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption.
• The nature of the work that you will be doing will require a high percentage of work onsite with customers, and you should be expected to travel as a result of this requirement

What You Bring

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
• Fluency in English is required for this role.
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre‑sales Engineer, with hands‑on experience with the company solutions or equivalent technologies.
• Experienced with one or more the company solutions (Observability, Security, Enterprise Search) or the the company stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.
• Excellent communication and presentation skills.
• Strong social skills, with the ability to establish relationships with customers and team members.
• Demonstrated problem‑solving skills, with a track record of delivering innovative solutions.
• Ability to lead multiple projects simultaneously and meet deadlines.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, the company is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum