Operations Associate (Spanish Speaking)

Jobgether; España; A distancia; PHP 2.531.000 - 3.760.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Global team (26 countries)

WorkFlex

Well-Being Day

Gym subsidies

Training allowance

Annual team meetups

Inclusive workplace

Descripción de la vacante

Jobgether, on behalf of a partner company, is seeking an Operations Associate (Spanish Speaking) based in Spain to join a global, remote-first Customer Experience Operations team. You’ll investigate invoice queries, troubleshoot platform issues, and manage client cases from start to finish while collaborating with Finance, Product, and HR Operations to deliver effective solutions.

We’re looking for 2–4 years in customer experience operations or SaaS, fluent Spanish and strong English, plus sharp

Formación

• 2–4 years in customer experience operations, financial support, customer support, or SaaS environments.
• Fluent Spanish and strong English, written and spoken.
• Strong numerical and analytical skills for invoices and data.
• Ability to simplify complex information for clients and stakeholders.

Responsabilidades

• Investigate and resolve invoice-related queries accurately, providing clients with clear and reliable information.
• Manage client inquiries end-to-end, taking responsibility for each case through to resolution.
• Collaborate with Finance, Product, and HR Operations teams to resolve complex issues and coordinate appropriate solutions.
• Analyse client queries, patterns, and trends to identify process gaps and recommend data-driven improvements.
• Troubleshoot platform-related issues and guide clients and employees through appropriate solutions.
• Create and maintain clear, practical knowledge documentation for both clients and internal teams.
• Manage multiple cases simultaneously, prioritising effectively while maintaining a high standard of service and accuracy.

Conocimientos

Customer-facing experience

Analytical ability

Strong communication skills

Structured problem solving

Ownership and accountability

Organizational skills

CRM or ticketing platforms

Fluent English

Spanish fluency

Herramientas

Salesforce

NetSuite

Descripción del empleo

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Associate (Spanish Speaking) based in Spain.

Join a global Customer Experience Operations team supporting clients in a fast-paced, remote-first environment. In this role, you’ll combine analytical thinking, numerical skills, and customer focus to resolve operational challenges. You’ll investigate invoice queries, troubleshoot platform issues, and manage client cases from start to finish. Your ability to identify patterns and connect the dots will help uncover process gaps and drive meaningful improvements. You’ll collaborate closely with Finance, Product, and HR Operations teams while ensuring clients receive clear and effective support. This is an opportunity to take ownership, build expertise in international workforce operations, and contribute to seamless customer experiences across borders.

Accountabilities

As an Operations Associate, you’ll take ownership of client-facing operational cases, balancing accuracy, empathy, and efficiency while working across teams to deliver effective solutions.

• Investigate and resolve invoice-related queries accurately, providing clients with clear and reliable information.
• Manage client inquiries end-to-end, taking responsibility for each case through to resolution.
• Collaborate with Finance, Product, and HR Operations teams to resolve complex issues and coordinate appropriate solutions.
• Analyse client queries, patterns, and trends to identify process gaps and recommend data-driven improvements.
• Troubleshoot platform-related issues and guide clients and employees through appropriate solutions.
• Create and maintain clear, practical knowledge documentation for both clients and internal teams.
• Manage multiple cases simultaneously, prioritising effectively while maintaining a high standard of service and accuracy.

Requirements

You’ll be a strong fit if you combine customer-facing experience with analytical ability, strong communication skills, and a structured approach to problem-solving.

• 2–4 years of experience in customer experience operations, financial support, customer support, or SaaS environments, ideally in a client-facing position.
• Fluent Spanish and strong English, both written and spoken, with the ability to communicate clearly and build trust with clients.
• Strong numerical and analytical skills, including confidence investigating invoices and working with data.
• Ability to simplify complex information and communicate it effectively to clients and internal stakeholders.
• Strong ownership and accountability, with a proactive and structured approach to following issues through to resolution.
• Excellent organisation and prioritisation skills, with the ability to remain calm and adaptable in a fast-paced environment.
• Experience with invoice management, CRM, or ticketing platforms such as Salesforce or NetSuite is a plus.
• Familiarity with EOR, payroll, HR, or workforce management systems is advantageous.
• Additional language skills, particularly German, are considered a plus.
• Ability to work remotely within approximately ±2 hours of Central European Time.

Benefits

• Fully remote working environment with flexibility to work from different locations.
• Opportunity to join a globally distributed team spanning 26 countries.
• WorkFlex programme designed to support location flexibility while maintaining strong team connection.
• Dedicated Well-Being Day to take time away and recharge.
• Subsidised gym memberships to support health and physical well-being.
• Training & Development Allowance to support continuous learning and professional growth.
• Annual team meetups providing opportunities to connect with colleagues around the world.
• Diverse and inclusive international workplace committed to equal opportunity.
• Benefits may vary depending on location and applicable local laws and regulations.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!