Operations Assistant (6 Months contract)

Intact Insurance Europe; Comunidad de Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Intact Insurance Europe is hiring an Operations Assistant for our Madrid office on a six-month temporary contract. The role centers on policy processing, customer service support, and compliance with global service standards.

It is desk-based and requires teamwork within the Servicing Operations team. The successful candidate will be based in Madrid, fluent in English and Spanish, with experience in customer service in financial services and proficiency in Microsoft 365.

Formación

• Experience in customer-facing roles within financial services or similar sectors.
• Fluency in English and Spanish required.
• Proficiency with Microsoft Office 365 applications.
• Excellent communication and collaboration skills.

Responsabilidades

• Process data and policies accurately in core systems.
• Support customer service delivery and ensure adherence to service levels and regulatory requirements.
• Collaborate with Underwriting, Claims, Operations and Finance teams to ensure timely information flow.
• Handle routine information requests and assist in reporting and data management.
• Maintain awareness of regulatory framework and compliance in daily tasks.

Conocimientos

Customer service experience

Fluent English

Fluent Spanish

Strong communication skills

Herramientas

Microsoft Office 365

Descripción del empleo

This is an opportunity with a temporary (6-month) contract

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact Insurance, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

Who we are

At Intact Insurance, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Across Europe, our footprint includes offices in France, Spain, Belgium and the Netherlands, supported by a dedicated team of around 300 professionals.

The opportunity

We currently have an opportunity for an Operations Assistant to join our Operations team based in our Madrid office. Reporting into the Servicing Hub Team Leader the Operations Team Leader, the Jobholder will carry out routine operational and technical duties within the Operations department for the European business area and/or the FoS programmes for the EEA Hub UK. The work will be focused on processing policies, supporting the customer service delivery and being compliant to the global network service level agreements. The role is desk based and involves working as part of a team owning policy maintenance, processing, and recording of quality business data. The jobholder will be able to effectively process in the systems all types of policies adhering to best practices. You will work closely with other internal departments to deliver a high level of service to customers. Adherence of technical processes and regulatory compliance will be critical.

• Following receipt of instructions, to accurately process data onto the various systems in a timely manner to meet service standards and operational KPIs.
• Processing commercial/specialty programmes within the Servicing Operations team.
• Check instructions/risk information data and raise queries promptly where required.
• Process the bookings of premiums, pools, local and foreign taxes, and reinsurance as necessary onto the relevant operational systems.
• Carry out processing of taxes for FoS programmes onto the relevant systems.
• Respond to customer/intermediary queries as required and to follow agreed processes, policies, and procedures to ensure customer service standards are consistently achieved.
• Work together with Underwriting, Claims, Operations and Finance teams ensuring effective and timely communication.
• Take personal accountability for active problem solving.
• Support in handling the routine flow of requests for information into and out of the department as well as organizing the production and reporting of business information as necessary to assist and inform other business areas when required.
• Comply with the required standards of best practice, operating effectiveness, and efficiency and all legal, regulatory and policy requirements.
• Contribute as a subject matter expert to the development of Intact Insurance EU Business including participation in project/s and/or continuous improvement as required.
• Undertake any other administration and product processing activities as necessary to maximize operational effectiveness.
• Being aware of and adhering to our regulatory framework.

The expertise you bring

• Based in Madrid.
• Fluent English as well as Spanish.
• Customer service experience in financial services industry or other service industry.
• Proficient with Microsoft O365 applications.
• Strong communication skills and the ability to collaborate and build relationships.

Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity

Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time

What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

As part of Intact Financial Corporation (IFC) – Canada’s largest Property & Casualty insurer, with nearly CAD$24 billion in annual direct premiums and a global team of 31,000 employees – we bring global strength, deep expertise, and a strong focus on customers.

Intact Insurance Europe is part of IFC’s Global Specialty Lines business (GSL) which represents 3,500 professionals dedicated to more than 20 niche segments. GSL operates across North America, the UK, and Europe, and benefits from a strong international network covering over 150 territories – with clear profitable growth ambitions to reach $10 billion in operating DPW by 2030, performing at a sub-90 operating combined ratio.

We’re specialists who go the extra mile, offering expert solutions, treating claims as a promise, and helping businesses manage risk and move forward.

4 out of 5 brokers recognize us as a trusted partner, valuing our specialized expertise, simplified multinational programs, local market knowledge, and reliable claims handling.

Intact Insurance (Europe) S.A. is committed to ensuring that your privacy is protected, as the data controller, we take the necessary measures to ensure the security and confidentiality of the personal information it holds or processes in compliance with the General Data Protection Regulation (EU) of 27 April 2016 ("GDPR") and the Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales. The data you provide will be processed as part of our candidate selection process. The legal basis for this processing is our legitimate interest in considering your application. Unless you object, your CV will be kept for two years after our last contact with you. We may kept your data for the duration of the employment contract in the event of recruitment. Once your employment has ceased, your personal data will be only retained for as long as is necessary to satisfy any legal, accounting or reporting obligations. Intact Group companies and third‑party partners may be recipients of your personal data when required. Sometimes your personal information may be sent to other parties outside of the European Economic Area (EEA) in connection with the purposes set out above. We will take all reasonable steps to ensure that your personal information is treated securely and in compliance with data protection regulations.

In accordance with data protection laws, you have the right to access and obtain a copy of the data concerning you, object to the processing, have it rectified or deleted. All you have to do is write to the Intact Insurance (Europe) Data Protection Officer to the following address Intact Insurance (Europe) Data Protection Officer to the following address Intact Insurance (Europe) Data Protection Officer to the following address Intact Insurance (Europe) Data Protection Officer to the following address Intact Insurance (Europe) Data Protection Officer to the following address Intact