Operations and Services Coordinator

La Roca Village; la Roca del Vallès; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Employee discounts

Referral bonus

Private medical & dental

Other benefits

Job summary

La Roca Village is seeking a Village Operations and Services Coordinator to support daily operations across maintenance, security, cleaning and landscaping. You’ll coordinate facilities activities, work with contractors and internal teams, and ensure a safe, well-presented environment for guests and partners.

Key responsibilities include planning preventive maintenance via Planon, managing asset records, processing purchase orders, and monitoring health and safety compliance.

Qualifications

• Two years’ experience in facilities management or real estate environments.
• Good understanding of buildings, equipment and assets in a retail/operational setting.

Responsibilities

• Coordinate day-to-day maintenance across the Village.
• Ensure Planned Preventive Maintenance is scheduled and tracked in Planon.
• Prioritize reactive maintenance requests and report progress.
• Maintain asset, contractor and maintenance data in Planon.
• Support security, cleaning, landscaping and other contracted services.
• Liaise with external providers and operational partners.
• Process purchase orders and assist with budget tracking.
• Monitor Health & Safety, ESG compliance and risks.
• Produce operational metrics and reports to inform decisions.
• Collaborate with Retail, Marketing and VM teams on projects.
• Promote Planon use and resolve system issues with IT.

Skills

Facilities management

Retail operations understanding

Tools

Planon CAFM

Job description

Something Extraordinary Every Day™

We are looking for a Village Operations and Services Coordinator to join our team at La Roca Village and support the efficient, safe and smooth day-to-day operation of the Village.

In this role, you will support the Village Operations and Services Management Team across maintenance, security, cleaning, landscaping and other contracted services. You will also coordinate facilities management activities through Planon, helping to ensure that assets, maintenance records and operational processes are managed accurately and effectively.

Working closely with internal teams, contractors and service providers, you will play a key role in maintaining Village standards, monitoring compliance and delivering an exceptional environment for our guests, brand partners and colleagues.

What you’ll do

• Coordinate day-to-day corrective and preventive maintenance activities across the Village.
• Ensure Planned Preventive Maintenance activities are scheduled, monitored and completed on time through Planon.
• Assess and prioritise reactive maintenance requests, tracking progress through to completion and keeping stakeholders informed.
• Maintain accurate asset, contractor and maintenance information in Planon, including asset registers, O&M manuals, warranties and PPM instructions.
• Support the management of security, cleaning, landscaping and other contracted Village services.
• Act as a key point of contact for external maintenance providers and other operational partners.
• Process purchase orders and support budget tracking, stock control and supplier administration.
• Monitor compliance with Health & Safety, legal and ESG requirements, highlighting and helping to resolve potential risks.
• Produce operational metrics and reports to identify trends, support decision-making and drive continuous improvement.
• Collaborate with Retail, Marketing, Visual Merchandising and other Village teams to support projects, events and day-to-day operational requirements.
• Promote the effective use of Planon and help resolve system issues in collaboration with IT and central teams.

Who you are

• You have at least two years’ experience in a facilities management or real estate environment.
• You have a good understanding of buildings, equipment and assets within a retail or similar operational environment.
• You are highly organised, detail-oriented and able to manage several priorities simultaneously.
• You are proactive, solutions-focused and comfortable working on your own initiative.
• You have strong operational and interpersonal skills and enjoy collaborating with different teams and external partners.
• You understand safe systems of work and the importance of effective control measures.
• You are comfortable using AI tools to support automation, process development and continuous improvement.
• You are fluent in written and spoken English.
• Experience using Planon or another CAFM system would be an advantage.
• A recognised Health & Safety qualification, sustainability training or experience in luxury hospitality, commercial or retail environments would also be valued.

There’s no one quite like us

The Bicester Collection is the world’s leading family of luxury shopping destinations, committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection brings together 11 distinctive Villages across Europe and China for our guests, brand partners, travel and tourism partners, corporate and financial media, and internal teams.

What we do for you

The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you’ll receive a generous salary and a competitive benefits package.

• 25 days’ annual leave
• additional leave for your birthday and special life events
• discounts throughout our Villages
• a generous employee referral bonus
• access to private medical and dental cover
• many more benefits

Come and live your story with us

We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together, and we want to have fun along the way.