Operational Excellence Change Lead - Multi-Site

Amadeus; Barcelona; Presencial; EUR 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global DNA

Learning opportunities

Caring environment

Flexible working model

Diverse and inclusive community

Reliable company

Mission and purpose

Descripción de la vacante

Amadeus is seeking an Operational Excellence Change Management Specialist to lead the people side of deployments across sites in Warsaw, Barcelona, Nice and Madrid. You will define and execute change plans to ensure adoption and sustainability of new processes, tools, and ways of working.

Ideal candidates will have proven change management experience, strong stakeholder facilitation, and fluency in English, with the ability to drive adoption across culturally diverse teams.

Formación

• Proven experience in change management, ideally within operational excellence, transformation or large-scale deployment projects.
• Solid knowledge of change management methodologies and frameworks (e.g. ADKAR/Prosci, Kotter).
• Strong stakeholder management and facilitation skills, with the ability to engage diverse audiences across departments and sites.
• Excellent communication and presentation skills, with the ability to adapt messaging for senior leadership and impacted teams.
• Comfortable working in a cross-cultural, multi-site environment (Warsaw, Barcelona, Nice, Madrid).
• Analytical mindset, with experience defining and tracking adoption and performance KPIs.
• A proactive, empathetic approach to managing resistance and driving sustainable adoption.
• Fluent in English, both written and spoken; additional languages are a plus.

Responsabilidades

• Frame the change approach for operational excellence initiatives, including impact assessment, stakeholder mapping and readiness analysis.
• Build and execute change, communication and training plans, adapting them as needs evolve.
• Manage the network of change agents and super-users, and facilitate workshops and feedback loops to drive adoption.
• Apply a structured change management methodology (e.g. ADKAR/Prosci, Kotter) alongside the Amadeus project management methodology.
• Define and monitor adoption KPIs (usage, proficiency, compliance, satisfaction), track performance against plan and propose corrective actions.
• Prepare and deliver presentations and reports to leadership and Business Lines to support governance and decision-making.

Descripción del empleo

Amadeus is seeking an Operational Excellence Change Management Specialist to lead the people side of deployments across sites in Warsaw, Barcelona, Nice and Madrid. You will define and execute change plans to ensure adoption and sustainability of new processes, tools, and ways of working.

Ideal candidates will have proven change management experience, strong stakeholder facilitation, and fluency in English, with the ability to drive adoption across culturally diverse teams.