Onsite Client Partner: KYC & Periodic Review Lead

eClerx LLC; Madrid; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

eClerx is seeking an experienced Onsite Client Partner to serve as the primary liaison between one of our leading financial services clients and our global delivery teams in Spain. This highly visible, client-facing role supports Periodic Review, Customer Due Diligence (CDD), and ongoing KYC remediation activities while coordinating across Spain, India, Peru, and the UK.

The successful candidate will build trusted relationships with client stakeholders, identify operational improvements, manage

Formación

• Minimum 5+ years of FCC, KYC/AML, Periodic Review, or similar client-facing roles.
• Fluent written and spoken English and Spanish.
• Strong stakeholder management and client-facing communication.
• Ability to work independently and manage competing priorities.
• Experience with workflow or case management platforms (Appian, Fen-X, or similar).
• Proficient Microsoft Office skills (Excel, PowerPoint, Outlook).
• Willingness to travel internationally and work across time zones.
• EU work authorization required.

Responsabilidades

• Serve as the primary onsite contact for client stakeholders across Periodic Review operations and technology.
• Develop understanding of Periodic Review lifecycle including reviews, KYC remediation, due diligence refreshes, documentation validation, exception management and regulatory requirements.
• Identify process improvements, risks, and technology gaps; drive solutions to resolution.
• Partner with client stakeholders and global eClerx teams to define procedures, improve governance, and standardize practices.
• Coordinate priorities, manage escalations, and communicate across global teams.
• Build strong relationships and present delivery status, risks, and recommendations.

Conocimientos

FCC/KYC/AML

Periodic Review

Customer Due Diligence

Stakeholder Management

Travel Internationally

English & Spanish fluency

Workflow platforms

Herramientas

Appian

Fen-X

Descripción del empleo

eClerx is seeking an experienced Onsite Client Partner to serve as the primary liaison between one of our leading financial services clients and our global delivery teams in Spain. This highly visible, client-facing role supports Periodic Review, Customer Due Diligence (CDD), and ongoing KYC remediation activities while coordinating across Spain, India, Peru, and the UK.

The successful candidate will build trusted relationships with client stakeholders, identify operational improvements, manage