Online Programs Coordinator, Education Operations & Impact

IE University; Madrid; Presencial; EUR 27.000 - 38.000; Jornada completa

Descripción de la vacante

IE University’s Digital Learning division seeks a Program Coordinator - Online Programs to join the Madrid-based Operations and Course Management team. The role supports enrollment, delivers online programs, and collaborates with Academic, Admissions, Marketing, Sales, Technology, and Finance to ensure successful program delivery.

The position requires English fluency (Spanish desirable) and a customer-focused, detail-oriented approach in a fast-paced, international environment.

Formación

• 0-2 years of experience in similar roles desirable.
• Customer-oriented with a commitment to service excellence.
• Strong stakeholder management and collaboration skills.
• High attention to detail and an organised, methodical working style.
• Fluency in English (native or near-native level). High level of Spanish is desirable.
• Excellent interpersonal, communication, and teamwork skills.
• Experience working with learning management systems or online program delivery is a plus.

Responsabilidades

• Support the enrollment process for online programs, coordinating with internal and external stakeholders.
• Attend to administrative duties to ensure a smooth enrollment process.
• Provide first-level technical support to participants when needed.
• Deliver online programs as part of the Program Management team.
• Manage end-to-end delivery of synchronous and asynchronous online programs.
• Support participants and faculty before, during, and after the program.
• Execute satisfaction surveys and analyze participant feedback.
• Leverage learning analytics to enhance the learner experience.
• Build and maintain strong relationships with participants, faculty, corporate clients, and internal stakeholders.
• Collaborate with cross-functional teams, including Academic, Admissions, Marketing, Sales, Technology, and Finance, to ensure successful program delivery.
• Prepare presentations, reports, and client communications.
• Investigate and test innovative educational technologies, artificial intelligence, and learning analytics solutions to improve program delivery and learner satisfaction.

Conocimientos

Customer service

Stakeholder management

Attention to detail

Communication skills

Teamwork

Analytical thinking

Learning analytics

Herramientas

Learning Management Systems

Descripción del empleo

IE University’s Digital Learning division seeks a Program Coordinator - Online Programs to join the Madrid-based Operations and Course Management team. The role supports enrollment, delivers online programs, and collaborates with Academic, Admissions, Marketing, Sales, Technology, and Finance to ensure successful program delivery.

The position requires English fluency (Spanish desirable) and a customer-focused, detail-oriented approach in a fast-paced, international environment.