Madrid-Based Global Programs Coordinator

IE; Madrid; Híbrido; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

IE University in Madrid is seeking a Program Coordinator to join the Program Management team. The role focuses on delivering high-quality student experiences through operations, student support, and cross-functional coordination.

You will serve as a frontline contact for students, faculty, and staff, ensuring processes run smoothly and policies are followed, in a dynamic international environment.

Formación

• Bachelor’s Degree is required.
• Professional experience in higher education, customer service, or administrative roles is highly valued
• Bilingual, or advanced proficiency, in both English and Spanish (written and oral).
• A minimum of 3 years of professional experience is required.
• Having experience working in an international environment is a plus.
• Strong organizational and multitasking skills, with attention to detail.
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure and manage multiple priorities simultaneously.
• Proactive mindset, with a strong sense of ownership and accountability.
• High level of customer orientation and commitment to student experience
• Candidates must possess a valid EU work permit

Responsabilidades

• Serve as a primary point of contact for students, addressing academic and administrative queries.
• Guide students through program-related processes (enrollment, attendance, grades, academic policies, etc.).
• Provide clear, accurate, and timely information to ensure students understand procedures and requirements.
• Proactively identify and address student needs, escalating complex cases when required.
• Support the day-to-day execution of assigned academic programs, ensuring activities run smoothly and according to plan.
• Assist with the coordination of academic calendars, course schedules, and program milestones.
• Contribute to the organization and delivery of key program activities, including onboarding, orientations, and events.
• Ensure operational consistency and adherence to internal processes and timelines.
• Liaise with faculty to facilitate communication related to course delivery, student matters, and academic requirements.
• Collaborate with internal departments (Admissions, Registrar, Planning, Student Services, etc.).
• Support the alignment of all stakeholders involved in the student journey.
• Manage program-related documentation, systems, and tools (e.g., attendance tracking, student records, communication platforms).
• Support the preparation and dissemination of communications to students and faculty.
• Ensure compliance with academic policies, procedures, and deadlines.
• Maintain accurate records and support reporting activities as needed.
• Work closely with Junior Managers, Associate Directors, and other team members to ensure effective program delivery.
• Identify operational challenges and propose improvements to enhance efficiency and student experience.
• Contribute to special projects and initiatives related to program development and innovation.

Educación

Bachelor’s Degree

Descripción del empleo

IE University in Madrid is seeking a Program Coordinator to join the Program Management team. The role focuses on delivering high-quality student experiences through operations, student support, and cross-functional coordination.

You will serve as a frontline contact for students, faculty, and staff, ensuring processes run smoothly and policies are followed, in a dynamic international environment.