Customer Care Billing

bsport; Barcelona; Hybrid; EUR 28,000 - 42,000; Full time

Job summary

bsport is seeking a Billing Support specialist to be the face of bsport Billing, assisting studios with clear, empathetic Intercom conversations and guiding them through invoices, SEPA failures, refunds, and billing changes.

You will qualify requests with what, why, account and amount, hand them to Billing Specialists with all required evidence, and follow up until each action is completed, keeping clients informed and supported.

Qualifications

• Customer support experience: 1+ year, ideally handling billing and payment-related questions.
• Strong communication skills: You write clearly and calmly, making complex billing details easy to understand.
• A detail-oriented mindset: You gather all the relevant information before escalating an issue, ensuring smooth handovers.
• Language skills: Fluent in English, plus French or Spanish.
• Nice to have: Experience with Intercom, SaaS subscription billing, SEPA payments, or Stripe.

Responsibilities

• Client billing conversations (escalated by Level 1). Explain invoices, bsport fees, price changes, SEPA failures, payment status, refunds timeline.
• Client request intake: qualify actions (invoice correction, credit note, refund, plan change, payment method update) with what, why, account, amount, evidence.
• Hand requests to Billing specialists with all needed details for action.
• Follow-up until closed: keep client informed during actions and confirm when done.

Skills

Customer support

Communication

Attention to detail

English + French/Spanish

Tools

Intercom

Stripe

SaaS Billing Systems

SEPA Payments

Job description

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.
Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.

The role

You’ll be the face of bsport Billing towards the client, supporting studios with care and empathy in every Intercom conversation. You’ll make billing questions easy to understand, ensure studios feel heard and supported, and work closely with Billing Specialists, who take care of the requested billing actions.

What you will own

1. Client billing conversations (escalated by Level 1)

   • Explain what the client sees: an invoice line, a bsport fee, a price change, a SEPA failure, a payment status, a refund timeline.

   • Answer directly whenever the answer is an explanation.

2. Client request intake

   • When the client needs an action (invoice correction, credit note, refund, plan change, payment method update), qualify it: what, why, which account, which amount, which evidence.

   • Hand it to the Billing specialists through the billing process, with everything they need to act without going back to the client.

3. Follow-up until closed

   • Keep the client informed while the Billing specialists perform the action, and confirm with the client once it is done.

You would be great fit if you have

• Customer support experience: 1+ year, ideally handling billing and payment-related questions.

• Strong communication skills: You write clearly and calmly, making complex billing details easy to understand.

• A detail-oriented mindset: You gather all the relevant information before escalating an issue, ensuring smooth and efficient handovers.

• Language skills: Fluent in English, plus French or Spanish.

• Nice to have: Experience with Intercom, SaaS subscription billing, SEPA payments, or Stripe.

What We Offer

AI-powered, from day one
Your own Claude account and a monthly AI tools budget.

Your health comes first
Alan health insurance fully covered by bsport DKV dental mental health support paid sick leave.

Move like the people we serve
Wellhub access to thousands of gyms, studios and wellness apps.

Get more from your pay
Alan Flex: pay meals, transport and nursery from your gross salary, tax-free.

A great place to work, live and connect
Office on Passeig de Gràcia 1 remote day/week + 15 extra days/year Summer Fridays in August an international team across Europe, the US and APAC.

The hiring process

• Introduction call with Daria, talent acquisition

• First interview with Chloé, your future team leader

• Second interview with Taninna, Head of CSM

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.