Customer Care App

bsport; Barcelona; Hybride; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

AI tools budget

Health insurance

Dental coverage

Mental health support

Paid sick leave

Wellhub gym access

Remote day weekly

Summer Fridays

International team

Résumé du poste

bsport is seeking a customer experience specialist to support partners using branded mobile apps. You will handle escalated inquiries, troubleshoot complex app issues, and communicate resolutions in writing. You will own cases and log detailed notes while guiding partners to a successful app experience.

The role emphasizes clear communication, organization, and a customer-first approach within an international team across Europe and beyond.

Qualifications

• Customer support experience or another client-facing role.
• Excellent written communication: explain technical topics clearly.
• Strong organization: manage multiple requests in a fast-paced environment.
• Customer-first mindset delivering an excellent partner experience.
• Fluency in English; also speak French or Spanish.
• Nice to have: knowledge of mobile apps and app store ecosystems.

Responsabilités

• Handle escalated partner inquiries from Level 1 and resolve complex app issues.
• Troubleshoot Google Developer Account and Apple Developer Program problems.
• Investigate app suspensions and policy issues with guidance to partners.
• Perform back office checks to verify configurations and root causes.
• Maintain case documentation and escalate blockers with full context.
• Contribute to internal guides and share recurring pain points with the team.

Connaissances

Customer support

Written English

Organization

Customer-centric

English fluency

French or Spanish

Mobile apps knowledge

Outils

App Store Connect

Google Play Console

Description du poste

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.

The role

You’ll provide expert, client-facing support to partners using their branded mobile apps. You’ll troubleshoot and resolve complex issues that Level 1 support cannot solve, communicate solutions clearly in writing, and follow up proactively until partners confirm everything is working as expected.

As part of the Customer Experience Branded App team, you’ll contribute to building, publishing, and maintaining branded mobile apps, ensuring a smooth, reliable experience for every partner.

What you will own

1. Partner inquiries escalated by Level 1 (Intercom and email)

   • Specialised support on live branded apps.

   • Troubleshooting Google Developer Account (GDA) and Apple Developer Program (ADP) issues: verification, access, setup.

   • Investigating app suspensions, rejections and policy issues from Apple or Google, and guiding the partner through what they need to do.

   • Back Office checks to verify configurations and find the cause.

   • Following up with partners on Android testing participation when it blocks their app.

2. Case ownership

   • Owner named the same day; partner updated every 48 hours until resolution.

   • Clear case documentation; complex or blocking issues escalated with full context.

3. Knowledge and feedback

   • Internal troubleshooting guides and how-to content so Level 1 answers simple app questions.

   • Recurring issues and partner pain points logged and shared with the Branded App team.

You would be great fit if you have

• Customer support experience or another client-facing role.

• Excellent written communication: you explain technical topics clearly.

• Strong organisation: you can manage multiple requests at once, prioritise effectively, and thrive in a fast-paced environment.

• Customer-first mindset o delivering an excellent partner experience.

• Language skills: You’re fluent in English and also speak French or Spanish.

• Nice to have: Knowledge of mobile apps and app store ecosystems (App Store Connect, Google Play Console)

What we offer:

AI-powered, from day one
Your own Claude account and a monthly AI tools budget.

Your health comes first
Alan health insurance fully covered by bsport · DKV dental · mental health support · paid sick leave.

Move like the people we serve
Wellhub access to thousands of gyms, studios and wellness apps.

Get more from your pay
Alan Flex: pay meals, transport and nursery from your gross salary, tax-free.

A great place to work, live and connect
Office on Passeig de Gràcia · 1 remote day/week + 15 extra days/year · Summer Fridays in August · an international team across Europe, the US and APAC.

The hiring process

• Introduction call with Charlotte, talent acquisition

• First interview with Chloé, your future team leader

• Second interview with Taninna, Head of CSM

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.