Customer Care CQA

bsport; Barcelona; Hybride; EUR 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental coverage

Mental health support

Paid sick leave

Remote day

Extra vacation days

Résumé du poste

bsport is seeking a diligent CQA/Support specialist to own client relationships during escalations. You will investigate issues, determine if they are bugs or usage/config questions, and guide clients through the resolution process.

You will also feed bug data into the CQA workflow and maintain client updates throughout the lifecycle. The role emphasizes clear communication, thorough issue reproduction, and collaboration with the CQA and Product teams.

Qualifications

• 1+ year in technical support or software QA.
• Ability to reproduce issues, investigate causes and write bug reports.
• Clear, empathetic communication with clients.
• Fluent English; French or Spanish also helpful.
• Experience with Linear or Jira is a bonus; SaaS experience preferred.

Responsabilités

• First investigation of escalated cases: determine if bug, config issue, or usage question; check Back Office, reproduce, search Linear tickets.
• Bug intake into the CQA workflow: tag and link Intercom; comment or create a Linear ticket with replication steps.
• Client ownership: keep client updated every 48 hours until the fix ships.
• Identify repeat issues and share patterns with Borja weekly.

Connaissances

Technical support experience

QA experience

Methodical mindset

Communication skills

English fluency

French or Spanish

Outils

Linear

Jira

APIs & webhooks

Description du poste

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.
Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.

The role

You will own every quality or bug case that Level 1 cannot resolve, acting as the main point of contact for the client until the case is closed. While the CQA Specialist and the Product team own the bug and its resolution, you will own the client relationship, keep them informed, and ensure they feel supported every step of the way.

What you will own

1. First investigation of escalated cases

   • Is it a bug, a configuration issue or a usage question? Check Back Office settings, reproduce, search existing Linear tickets.

   • Configuration and usage issues: solve them with the client directly.

2. Bug intake into the CQA workflow (Slack, Notion, Linear)

   • Tag and link the Intercom conversation.

   • Comment on the existing Linear ticket, or create a new one with the template and full replication steps.

3. Client ownership

   • Owner named the same day; client updated every 48 hours; loop closed when the fix ships.

4. Patterns

   • Repeat issues grouped with the number of clients affected, shared with Borja every week.
     

You would be great fit if you have

• Relevant experience: 1+ year in technical support or software QA.

• A methodical mindset: You know how to reproduce issues, investigate their causes, and write clear, actionable bug reports.

• Strong communication skills: You keep clients informed with clarity and empathy, even when a fix isn’t available yet.

• Language skills: Fluent in English, plus French or Spanish.

• Nice to have: Experience with Linear or Jira, familiarity with APIs, webhooks, or integrations (ClassPass, Wellpass, USC, Wellhub), and previous experience in a SaaS environment.

What We Offer

AI-powered, from day one
Your own Claude account and a monthly AI tools budget.

Your health comes first
Alan health insurance fully covered by bsport · DKV dental · mental health support · paid sick leave.

Move like the people we serve
Wellhub access to thousands of gyms, studios and wellness apps.

Get more from your pay
Alan Flex: pay meals, transport and nursery from your gross salary, tax-free.

A great place to work, live and connect
Office on Passeig de Gràcia · 1 remote day/week + 15 extra days/year · Summer Fridays in August · an international team across Europe, the US and APAC.

The hiring process

• Introduction call with Charlotte, talent acquisition

• First interview with Chloé, your future team leader

• Second interview with Taninna, Head of CSM

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.