On-Site IT Support Technician – Macs, AV & Helpdesk

Scopely; Sevilla; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant d'entreprise

Indemnités de stage/alternance

Descripción de la vacante

Scopely is seeking an IT Support Technician to join our Sevillle IT team on-site, working 4-5 days per week from the hub. You will be the first contact for employees, managing tickets, troubleshooting across macOS, Windows, iOS and Android, and handling onboarding/offboarding and device provisioning.

You’ll administer Google Workspace, Microsoft 365, Okta, and endpoint management, while maintaining inventory and knowledge bases.

Formación

• 2+ years of IT support or service desk experience.
• Experience with macOS, Windows, iOS, Android, peripherals, and business applications.
• Working knowledge of Google Workspace, Microsoft 365, Okta, Zoom, and endpoint management.
• Hands‑on experience with Jira Service Management or a comparable ticketing platform.
• Experience using AI tools in IT operations with an understanding of responsible use, privacy, and human oversight.
• Strong troubleshooting, analytical, and organizational skills; able to work independently.
• A service mindset: empathy, patience, and good judgment in explaining technical topics clearly.
• Ability to adapt to a fast‑paced environment and stay calm under pressure.
• Strong English communication skills.

Responsabilidades

• Be employees' first point of contact via service desk, email, chat and in person
• Triage, prioritize, and own tickets in Jira through resolution, with accurate details and timely communication
• Troubleshoot complex workstation, connectivity, and collaboration-tool issues across macOS, Windows, iOS, and Android; establish escalation with clear context when needed
• Handle onboarding, offboarding, and device provisioning/deprovisioning
• Administer identity and access tools: Google Workspace, Okta, JumpCloud, Microsoft 365
• Configure and secure devices using endpoint-management tools (MDM)
• Support office connectivity, VPN, meeting rooms, and AV setups
• Maintain organized equipment storage and accurate inventory records
• Maintain documentation, runbooks, and knowledge-base articles
• Use AI tools responsibly to speed up ticket handling and knowledge discovery
• Spot recurring issues and drive process, automation, and self‑service improvements

Conocimientos

IT support

Ticketing systems

Jira Service Management

Troubleshooting

Google Workspace

Microsoft 365

Okta

Endpoint management

English communication

Herramientas

Jira Service Management

Jamf Pro

Meraki

NinjaOne/NinjaRMM

PowerShell

Descripción del empleo

Scopely is seeking an IT Support Technician to join our Sevillle IT team on-site, working 4-5 days per week from the hub. You will be the first contact for employees, managing tickets, troubleshooting across macOS, Windows, iOS and Android, and handling onboarding/offboarding and device provisioning.

You’ll administer Google Workspace, Microsoft 365, Okta, and endpoint management, while maintaining inventory and knowledge bases.