On-Site Customer Success Specialist in León

Placements24; León; On-site; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Career development

Collaborative office

Paid time off

Bonuses

Cutting-edge tools

Job summary

Placements24 is seeking a Customer Success Specialist to join our León, Guanajuato team on-site. You will build strong client relationships, guide onboarding, and help customers achieve value with our products.

You will monitor health, provide strategic advice, conduct reviews, and collaborate with sales and product teams to drive retention and upsell opportunities. The role emphasizes client advocacy, excellent communication in Spanish, and a proactive approach.

Qualifications

• Experience in customer success, account management, or related client-facing role.
• Excellent interpersonal and Spanish communication skills.
• Strong CRM knowledge.
• Ability to analyze data and translate insights into actions.
• Experience with Salesforce or HubSpot.
• Bachelor's degree in Business, Marketing, or related field.
• Highly organized with strong project management.

Responsibilities

• Manage a portfolio of clients, ensuring their success and satisfaction.
• Onboard new clients and guide setup and initial usage.
• Proactively engage with clients to understand goals and challenges.
• Provide strategic advice to maximize client value.
• Monitor client health and identify risks or opportunities.
• Serve as main contact and address inquiries, escalate when needed.
• Conduct regular business reviews to demonstrate value and upsell opportunities.
• Gather customer feedback and communicate to product and sales teams.

Skills

Customer success

Spanish language

Data analysis

Project management

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

HubSpot

Job description

Placements24 is seeking a Customer Success Specialist to join our León, Guanajuato team on-site. You will build strong client relationships, guide onboarding, and help customers achieve value with our products.

You will monitor health, provide strategic advice, conduct reviews, and collaborate with sales and product teams to drive retention and upsell opportunities. The role emphasizes client advocacy, excellent communication in Spanish, and a proactive approach.