Norwegian Customer Support - Malaga, Spain

Top Jobs Abroad; Málaga; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Permanent contract

Onboarding & training

Nordic colleagues

Mediterranean lifestyle

Job summary

Top Jobs Abroad is hiring a Norwegian-speaking customer service agent in Málaga, Spain. You will work across multiple Nordic projects within a flexible team, handling inquiries by phone, email and chat and switching between tasks as projects demand.

This permanent position offers onboarding and training for each project, an international workplace with Nordic colleagues, and a sunny Mediterranean lifestyle. Fluency in Norwegian and adaptability are essential.

Qualifications

• Fluent in written and spoken Norwegian required.
• Ability to adapt to multiple Nordic projects.
• Willingness to work varying hours including some evenings/weekends.
• Customer-oriented with strong communication skills.
• Tech-savvy with comfort using computers.

Responsibilities

• Handle customer inquiries by phone, email and chat.
• Troubleshoot and resolve technical and administrative issues.
• Document cases and follow up with customers.
• Switch between projects and learn new products quickly.
• Maintain high levels of customer satisfaction and service quality.

Skills

Fluent Norwegian

Flexibility

Quick learner

Calm under pressure

Customer service experience

Job description

Employment: Full-time, permanent

About the role

Would you like to live in Málaga and work in customer service in Norwegian? Our client is looking for Norwegian-speaking agents to join its Flex Team. The team steps in wherever support is needed most across several projects. You won’t be tied to a single project. Your days will vary, and you’ll get to know a range of products and industries.

Projects you may work on include:

• Smartwatches for children: support for a smartwatch and mobile service brand
• EV charging: helping customers with charging boxes, charging, apps and troubleshooting
• Other Nordic projects as needs change

Responsibilities

• Handle customer enquiries by phone, email and chat
• Troubleshoot and resolve technical and administrative issues
• Document cases and follow up with customers
• Switch between projects as the team needs and get up to speed quickly on new products
• Help keep customer satisfaction and service quality high

What we’re looking for

• Fluent Norwegian, spoken and written
• Flexibility and a willingness to work varying hours, e.g. days, evenings and some weekends as scheduled
• A quick learner who enjoys switching between tasks and projects
• A solution-oriented, service-minded person who stays calm under pressure
• Comfortable with computers. An interest in technology is a plus.
• Customer service experience is an advantage but not required
• Knowledge of Norwegian is considered an advantage.

What we offer

• Permanent position with a Spanish contract
• Paid onboarding and training for each project
• An international workplace with Nordic colleagues
• Life by the Mediterranean with 300+ days of sunshine a year