Night Operations Leader — Guest Experience & Safety

Nômade Temple Madrid; Comunidad de Madrid; Presencial; EUR 21.000 - 32.000; Jornada completa

Descripción de la vacante

Nômade Temple Madrid is seeking a Night Auditor to oversee all hotel and restaurant operations during the night shift, ensuring safety, service quality, and smooth handover between day and night teams. You will act as the main decision-maker on site and guarantee a calm, secure, and seamless guest experience.

Responsibilities include managing night operations across F&B, front office, and guest services, conducting night audits, and coordinating with security and maintenance to uphold safety and

Formación

• Previous experience as Night Auditor or similar role in hospitality.
• Fluent in Spanish and English.
• Strong leadership skills with ability to work independently.
• Calm, reliable, and solution-oriented under pressure.

Responsabilidades

• Oversee all night operations across F&B, front office, and guest services.
• Ensure smooth closing and opening procedures between shifts.
• Act as the main point of contact for all guest requests during the night.
• Handle guest incidents, complaints, or emergencies with professionalism and efficiency.
• Ensure safety, security, and compliance protocols are strictly followed.
• Coordinate with security, maintenance, and other departments as needed.
• Conduct night audits and operational reports.
• Supervise late arrivals, departures, and VIP guest needs.
• Monitor property status, cleanliness, and readiness for the next day.
• Support and lead night staff, ensuring service standards are maintained at all times.

Conocimientos

Leadership

Communication

Decision-making

Guest service

Problem solving

Descripción del empleo

Nômade Temple Madrid is seeking a Night Auditor to oversee all hotel and restaurant operations during the night shift, ensuring safety, service quality, and smooth handover between day and night teams. You will act as the main decision-maker on site and guarantee a calm, secure, and seamless guest experience.

Responsibilities include managing night operations across F&B, front office, and guest services, conducting night audits, and coordinating with security and maintenance to uphold safety and