Network & Wireless Field Engineer - Pre-Sales & Support

Ruijie Networks; Madrid; On-site; EUR 42,000 - 64,000; Full time

Job summary

Ruijie Networks is seeking a country/region service engineer to provide technical support to customers and partners, with emphasis on pre-sales test support, partner training, and project implementation on Ruijie network products or solutions in the Madrid region.

The role requires strong customer service and problem-solving skills, ability to work independently and as part of a team, and excellent Spanish and English communication.

Qualifications

• 3+ years in network support and implementation.
• Experience with multiple vendors (Cisco, HPE, Aruba, Ruckus, Huawei, Juniper) preferred.
• Experience configuring Wireless LAN Controllers and Access Points.
• Professional certificates preferred (CCNP/CCIE, HCNP/HCNE, JNCIS/JNCIP, Aruba).
• Strong client-facing communication and presentation skills.
• Ability to manage multiple engagements and work independently.
• Excellent Spanish and English communication; Chinese optional.

Responsibilities

• Provide technical support to customers and partners focusing on pre-sales test support, POC and demonstrations in Network and Wireless areas.
• Collaborate with TAC level 2 support to resolve technical issues and service requests quickly.
• Support enterprise channel partners focusing on Campus Network and Wireless areas.
• Conduct regular training and workshops to enhance partners' technical service capability.
• Help set up service processes and ensure service delivery quality in the coverage countries.

Skills

Network troubleshooting

Customer support

Pre-sales

Wireless networking

Presentation skills

Multi-tasking

Spanish & English

Education

Bachelors in networking

Associate in networking

Tools

Cisco gear

Ruckus gear

Juniper gear

Job description

Ruijie Networks is seeking a country/region service engineer to provide technical support to customers and partners, with emphasis on pre-sales test support, partner training, and project implementation on Ruijie network products or solutions in the Madrid region.

The role requires strong customer service and problem-solving skills, ability to work independently and as part of a team, and excellent Spanish and English communication.