National customer service

Noel Alimentaria; España; A distancia; EUR 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Noel Academy training

Cafeteria / canteen

Sports facilities

Descripción de la vacante

Noel Alimentaria in Olot is seeking a National Customer Service representative to manage and retain the assigned customer portfolio, coordinate and track orders, and resolve incidents with customers. You will act as the main interlocutor between the client and the company's different areas, ensuring proactive, high-quality service.

We value training in administration or related fields, 2 years' experience in order entry and billing supervision, and fluency in Catalan and Spanish, with English as

Formación

• Training in Administration, Commerce, Logistics, Transport or similar.
• 2 years of experience developing order entry and follow-up functions, resolution of incidents with customers, coordination with departments involved, billing supervision, etc.
• Computer Science: medium/advanced proficiency.
• Languages: Catalan and Spanish essential. English B1 is an asset.

Responsabilidades

• Manage and retain the assigned customer portfolio.
• Coordinate and track orders to ensure an excellent level of service.
• Resolve incidents and offer agile and effective solutions to customers.
• To act as the main interlocutor between the client and the different areas of the company.
• Ensure customer satisfaction through close, proactive and quality service.

Conocimientos

Customer service

Order management

Incident resolution

Communication

Educación

Higher Level Training Cycle in Administration/Commerce/Logistics/Transport or similar

Descripción del empleo

JOIN NOEL AS A NATIONAL CUSTOMER SERVICE!

Our purpose is clear: to promote, in a sustainable way, the development of people through food. If you share our values of commitment, quality and safety, innovation, proximity and passion, your talent grows here.

WHAT WILL BE YOUR CHALLENGES AS A NATIONAL CUSTOMER SERVICE?

• Manage and retain the assigned customer portfolio.
• Coordinate and track orders to ensure an excellent level of service.
• Resolve incidents and offer agile and effective solutions to customers.
• To act as the main interlocutor between the client and the different areas of the company.
• Ensure customer satisfaction through close, proactive and quality service.

WHAT DO WE LOOK FOR IN YOU?

• Training of the Higher Level Training Cycle in Administration, Commerce, Logistics, Transport or similar.
• 2 years of experience developing order entry and follow‑up functions, resolution of incidents with customers, coordination with departments involved, billing supervision, etc.
• Computer Science: medium/advanced proficiency.
• Languages: Catalan and Spanish essential. English B1 is an asset.

WHAT DO WE OFFER YOU IN THIS POSITION?

• Contract: indefinite
• Full‑time
• Schedule: Monday to Thursday from 8 a.m. to 5 p.m., Friday from 8 a.m. to 3 p.m. with a rotating retainer with the rest of the team on Friday afternoons until 5 p.m. On‑call on Saturdays approximately once a month, paid and from home.
• Teleworking: No.
• Flexible hours: No.
• Location: Olot.

WHY CHOOSE GRUPO NOEL FOR YOUR CAREER?

• Participation in a leading company, with a comprehensive and diversified approach
• Continuous training through our Noel Academy school
• Development plans and internal promotion
• Flexible Remuneration Plan
• Noel’s Restaurant: the canteen
• Sports facilities: Padel, cricket and more to keep you active
• And many more…

LIFE IN NOEL

• At Noel Alimentaria we are more than a food company: we are a community of more than 2,700 people that grows thanks to the talent, enthusiasm and ideas of those who join our project.
• With 15 production centres in Spain and a presence in 66 countries, we work every day with a clear purpose: to promote people’s development through sustainable and quality food.
• At Noel you will find:
  A close and collaborative environment, where your ideas count
  Real projects, with impact and space to add value
  Opportunities for growth and continuous
  learning A culture based on authentic values: commitment, innovation, quality, closeness and passion
• We firmly believe that people are the soul and engine of everything we do. If you are looking for a place to develop, feel part of something big and grow with purpose…