Multinational Client Services Specialist

AXA XL; Madrid; Presencial; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

AXA XL in Madrid is seeking a Multinational Client Service Specialist to manage the end-to-end policy lifecycle for clients worldwide. You will be the primary contact for clients, brokers, and external partners, ensuring timely communication and accurate handling of documents, bookings, and premiums.

Based in our Madrid office, you will collaborate with underwriters, AXA XL offices, and network partners to deliver high-quality service and support across Property, Casualty, Financial Lines, and

Formación

• Fluent Spanish and English (B2 - C1 CEFR)
• Experience in administrative or customer-facing roles in complex organizations is preferred
• Experience in Insurance sector is a plus
• Strong relationship management and communication skills
• Excellent organisational skills and ability to meet deadlines

Responsabilidades

• Act as a primary point of contact for clients, brokers, and external parties; communicate status of insurance contracts including documents, bookings, premiums, and instructions to network partners
• Collaborate with underwriters and AXA XL offices to ensure timely, accurate account handling
• Verify and review policy documents, invoices, and premiums, maintaining data accuracy in systems
• Monitor premium flows and related transactions across clients, brokers, co-insurers, and reinsurers
• Contribute to process improvements and support workflows optimization and technology tool development

Conocimientos

Fluent Spanish and English

Excellent communication

Organisational skills

Relationship management

Problem-solving mindset

Team player

Herramientas

Word

Excel

PowerPoint

Outlook

Descripción del empleo

Multinational Client Service Specialist
Madrid, Spain
Join a leading multinational insurance company within the AXA Group’s P&C and Specialty Risk division. We offer insurance coverage for companies and multinationals in over 200 countries, managing complex industrial risks across Property, Casualty, Financial Lines, and Specialty lines.
As a key member of the Operations team in AXA XL Madrid, you will ensure the efficient management of the end-to-end policy lifecycle, providing insurance coverage to clients worldwide.
You will join a team that aims to provide a high-quality service for our clients, working closely with underwriters, brokers, foreign AXA XL offices and network partners.
The position is based in our Madrid office, with a minimum requirement to work in the office three days a week.
AXA XL is an Equal Opportunity Employer.
What you’ll be doing
What will your essential responsibilities include?

• Act as a primary point of contact for clients, brokers, and other external parties, ensuring clear and professional communication about the status of insurance contracts (including documents issuance, bookings, outstanding premiums, and instructions to network partners);
• Collaborate closely with underwriters, colleagues from other AXA XL offices, such as AXA XL’s global service team and network partners, to guarantee timely and accurate account handling;
• Verify and review policy documents, invoices, and premiums, maintaining data accuracy and data quality within our systems;
• Manager and monitor premium flows and related transactions across clients, brokers, co-insurers, and reinsurers to ensure smooth and efficient processes;
• Actively contribute to process improvement initiatives by providing structured feedback and supporting ongoing workflows optimization and technology tools development;

You will report to the Team Lead Operations
What you’ll bring
We’re looking for someone who has these abilities and skills:

• Previous experience in administrative and/or customer facing roles in complex organizations. Experience in Insurance sector will be a plus.
• Fluent Spanish and English (B2 - C1 level CEFR) with excellent communication skills
• Effective relationship management skills, capable of maintaining relationships with internal clients, vendors and brokers.
• Excellent organisational skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Problem-solving mindset, with a proactive attitude and flexibility to adapt to evolving business needs and new challenges.
• Proficiency in Word, Excel, PowerPoint, and Outlook
• Good team player, capable of self-learning and able to work within a team environment.

What we offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.
Who we are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com