Multinational Neo Specialist Commercial Insurance

Zurich Insurance; Barcelona; Presencial; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working model

Home office allowance

Training: English, German, Spanish

Ticket restaurant

Health insurance

Life and accident insurance

Retirement plan

Referral bonus

Employee discounts

Stock options

Descripción de la vacante

Zurich Insurance, via ServiZurich in Barcelona, seeks a Multinational Neo Specialist to support the Neo application and related solutions across the multinational network. You will collaborate with Operations, IT and Underwriting, ensuring stability and continuous improvement while engaging with global teams.

The role emphasizes strong communication in English, curiosity for technology, and a customer-focused, solutions-oriented mindset.

Formación

• 2+ years in Commercial Insurance with multinational experience.

Responsabilidades

• Provide proactive operational 2nd level support for Neo application including incident investigation and resolution.
• Monitor application performance and contribute to service reliability and continuous improvement.
• Support testing cycles, releases and defect resolution across environments, for continuous improvement and strategic deliverables in Neo.
• Assist with running, monitoring and improvement of AI-enabled solutions and automations.
• Work within IT service management and governance frameworks.

Conocimientos

Commercial Insurance experience

Neo application experience

English communication

Problem solving

Team player

Organizational skills

Cultural awareness

Independent working

Educación

High school diploma or GED

Administration/International trade/International relations background

Herramientas

Neo application

Descripción del empleo

We Are Waiting for You

Hi there! I am Álvaro, the recruiter for this position. Nice to meet you! First, a little bit about what I like the most about working at ServiZurich: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Now, I can't wait to share this exciting journey with you at the Zurich!

Let me take a wild guess: you’ve probably sifted through countless job offers today, and they all seem to blur together. Sound familiar? Well, here’s the scoop: At Zurich, we might not have all the answers (and we’re not striving for perfection!), but we’ve got something special. Curious? Keep reading!

Who Are We?

Let me introduce us. You’re reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to ServiZurich. Established in Barcelona in 2006, ServiZurich operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units. In addition to our technological solutions, we excel in investment, administration, and accounting, ensuring comprehensive support for Zurich's diverse operations.

Our Opportunity

An exciting opportunity has opened up to join the Zurich Multinational team as a Multinational Neo Specialist.

Are you motivated to support delivery of change and transformation across a complex landscape? Do you want to be part of the team as Neo expands its capabilities in onboarding new lines of business and functions? In this role you will work within the heart of the Operational Excellence Team who are dedicated to supporting Multinational Business globally. You would support and help maintain the Neo application day to day and associated enabled solutions across the Multinational landscape, ensuring operational stability, effective issue resolution, continuous improvement and support future deliverables aligned with business needs. You will work in collaboration with various central teams across Operations, IT and Underwriting and engage extensively with the Multinational network globally, touching multiple functions with a global reach. The skills you bring to this role are essential. If you are open-minded, curious with a keen interest in technology, someone who focuses on solutions, takes ownership and is a strong communicator in multinational, cross-functional environments, this is a role for you. If you are looking for a challenge, are inquisitive and want to learn continuously, this role brings many opportunities for you to develop and grow both personally and professionally.

What Can You Expect?

And you might be thinking: This is great, what will my day-to-day be like, at Zurich? I’m glad you asked. As a Neo Specialist you will have the opportunity to:

• Provide proactive operational 2nd level support for Neo application including incident investigation and resolution.
• Monitor application performance and contribute to service reliability and continuous improvement.
• Support testing cycles, releases and defect resolution across environments, for continuous improvement and strategic deliverables in Neo.
• As AI grows, you will assist with running, monitoring and improvement of AI enabled solutions and automations.
• Work within IT service management and governance frameworks.
• Support documentation, knowledge sharing and user guidance.
• Contribute ideas to improve processes, tooling and user experience.

What Makes You a Great Fit?

While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team.

• 2+ years working within Commercial Insurance, with strong business support capabilities and Multinational experience.
• Experience working in Neo application.
• Clear and confident communication in English, both written and verbal; additional languages are a plus.
• Detail-oriented mindset with a proactive approach to problem solving.
• Team player with a collaborative attitude and adaptability to change.
• Fast learner with strong organizational and prioritization skills.
• Strong cultural awareness and ability to work effectively across diverse teams and geographies.
• Self-starter with the confidence to work independently and collaboratively.
• Calm, pragmatic and resilient under pressure.

Qualifications

• High school diploma or GED (equivalent).
• Educational background in administration, international trade, or international relations preferred; other degrees are welcome.
• Experience in customer service is an advantage.
• Familiarity with corporate or international insurance is a plus.

And… What Makes Us Special?

As well as a competitive salary and a yearly bonus, we offer:

• To support your work-life balance, we have adopted a flexible working model.
• Over 300 euros to set up your home office and additional monthly home office allowance.
• Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
• Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
• Life and accident insurance.
• Collective Life retirement Plan.
• 2000 referral bonus if you bring other talented people like you to the company.
• Special banking and insurance conditions plus Exclusive Employees discounts.
• Functional diversity benefits.
• Different social clubs such as hiking, investment, beach volley and many more.
• Stock options and mortgage benefits.

Where Are We Located?

Via Augusta, Barcelona.

We are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.

• Location(s): ES - Barcelona
• Schedule: Full Time
• Recruiter name: Alvaro Gallego Zazo