Multilingual Contact Center Pro — Hybrid & 24 Days PTO

Experis España; Coslada; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Induction training

IT kit

24 days holiday

Birthday off

Private medical insurance

Dental insurance

Life assurance

Flexible dress code

Job summary

Cigna Healthcare is seeking a multilingual Customer Service Representative for its Contact Center in Madrid. You will assist customers with queries about their medical plans, communicate with clients and insurers, and ensure smooth contract administration across designated client relationships.

Role requires strong listening and communication skills, the ability to translate documents when needed, and a commitment to high-quality service. Hybrid work and structured training are included.

Qualifications

• Advance or bilingual knowledge of English, French and Spanish (C1/C2).
• Familiarity with CRM systems is a plus.

Responsibilities

• Support customers' queries related to medical plans across channels (phone, email, letters).
• Document interactions clearly following internal procedures.
• Aim for first-time resolution and maintain service quality standards.

Skills

English

French

Spanish

CRM systems

Tools

CRM systems

Job description

Cigna Healthcare is seeking a multilingual Customer Service Representative for its Contact Center in Madrid. You will assist customers with queries about their medical plans, communicate with clients and insurers, and ensure smooth contract administration across designated client relationships.

Role requires strong listening and communication skills, the ability to translate documents when needed, and a commitment to high-quality service. Hybrid work and structured training are included.